ActionAid is a global movement of people working together to achieve greater human rights for all and defeat poverty.

ActionAid Bangladesh is looking for suitable candidate for the following position:

Case Worker

Key responsibilities include (not limited to):

GBV Case Management Implementation (50% of time)

• Ensure informed consent is obtained before initiating case management services.
• Receive, classify, and register cases following standard operating procedures.
• Conduct initial assessments, ensuring survivors’ immediate safety and access to services while respecting their dignity and confidentiality.
• Facilitate ethical and appropriate referrals for survivors to internal and external service providers.
• Provide regular follow-up and psychosocial support using appropriate techniques.
• Ensure the case closure process adheres to established criteria and engage survivors in feedback surveys.
• Accompany survivors to safe shelters, One-Stop Crisis Centers (OCC), or other service points as needed.
• Organize case conferences for complex cases when required.
• Maintain strict confidentiality of case information and adhere to the Information Sharing Protocol (ISP).
• Securely store all case files in a locked cabinet system.

Communication and Coordination: (20% of time)

• Liaise with CiC, ACiC, CiC staff, and other government officials to facilitate smooth referrals.
• Regularly coordinate with service providers (e.g., legal aid, health services, safe shelters) to ensure comprehensive support for survivors.
• Conduct weekly visits to service centers and monitor volunteer representation through surprise visits.
• Support case management volunteers through technical guidance, capacity-building initiatives, and regular supervision.
• Assist in organizing awareness-raising campaigns, social mobilization activities, and events.
• Ensure access to updated GBV referral pathways and maintain timely communication with service providers.
• Represent the organization at camp-level coordination meetings as required.

  Reporting and Documentation: (20% of time)

• Submit bi-weekly case tracker reports, monthly narrative updates, and other required reports to supervisors.
• Input data into GBVIMS monthly, ensuring adherence to data protection protocols.
• Maintain and update both soft and hard copies of case files and information tools.
• Prepare and share monthly work plans, accomplishment reports, and high-risk case summaries.
• Develop and monitor volunteer work plans.
• Digitize case files by scanning and uploading them daily to the organization’s secure system.

Embedding Feminist Leadership Principles and Anti-Racism Practices: 10%

• Act as a role model by embodying Feminist Leadership Principles in daily work and team interactions.
• Foster team awareness and create a supportive environment for adopting Feminist Leadership Principles.
• Actively promote anti-racism practices and ensure personal and team actions reflect this commitment.

Required Educational Qualification and Experience

Education & Training:

• Bachelor of Social Science (BSS) in social work, social studies, psychology counselling Professional diploma/ University degree in social work, social studies, psychology/child's psychology, counseling or any other related discipline.

Experience:

• Minimum 1-2 years’ experience in the field of child protection / protection/ GBV/ social work / case management or a related field in humanitarian settings.
• Strong understanding of survivor-centered approaches and GBV guiding principles.
• Proficiency in using GBVIMS or similar case management systems.

Skills and Competencies

• Excellent communication and coordination skills.
• Ability to maintain confidentiality and adhere to ethical standards.
• Strong organizational and reporting abilities.
• Cultural sensitivity and commitment to promoting gender equality and anti-racism.

Relationships

• S/he will report to GBV Case Management Supervisor. S/he will work as a team member in this project.

Application instructions

Only those who meet the above requirements are requested to apply following these instructions:

• Last date of application is 30 April 2025
• Please click here to submit your application.  (ActionAid only received applications through this online recruitment module)

ActionAid Bangladesh has a non-negotiable policy of ZERO TOLERANCE towards child abuse, exploitation and child labor and expects all employees to abide by the Child Protection Policy of ActionAid Bangladesh.

N.B: There is no cost involved with applying for positions with ActionAid Bangladesh. Any solicitation of job application costs should be regarded as fraudulent.