ActionAid is a global movement of people working together to achieve greater human rights for all and defeat poverty.

ActionAid Bangladesh is looking for suitable candidates for the following position:

Associate Officer – Digital Fundraising and Supporter Servicing

Job Summary:
The position of Associate Officer – Digital Fundraising and Supporter Servicing is expected to lead efforts in digital fundraising, supporter acquisition, and content development under the Programme and Partnership Development unit, Resource Mobilisation department. The incumbent will focus on designing and delivering creative digital campaigns to generate funds, strengthen supporter relationships, and ensure consistent donor engagement. Additionally, the position involves exploring funding opportunities from the local private sector, as well as with international trusts and foundations, assisting in presentation development, and contributing to overall resource mobilization strategy for philanthropy and private sector partnerships.

The Associate Officer will report to the Manager – Philanthropy and Private Sector Partnerships. S/he will maintain strong functional relationships with peers in the team, the Communications Team, Programme Teams, and relevant stakeholders across ActionAid Bangladesh.

Key responsibilities include (not limited to):

Digital Fundraising and Content Development (% of time-25%):

• Develop and execute digital fundraising campaigns, for local and international facing products and special initiatives.
  
• Design engaging, visually appealing, and platform-optimized digital content such as photos, videos, infographics, newsletters, and social media posts, including content writing for social media.
  
• Collaborate with the Communications Team to ensure branding consistency across all fundraising materials while updating ActionAid’s website, and social media.
  
• Leverage data analytics to monitor and improve digital campaign performance, optimizing reach, impressions, and conversion rates.
  
• Manage paid digital ads and boost campaigns to drive fundraising outcomes

Supporter Servicing and Engagement (% of time-40%)

• Build and maintain strong relationships with local individual supporters through regular communications, updates, and impact reports to enhance donor retention and satisfaction in collaboration with CS team
  
• Manage supporter inquiries, ensuring timely responses and resolution of issues.
  
• Monitor monthly donations from individual donors and ensure timely follow-up for outstanding contributions.
  
• Work with relevant teams to provide periodic progress reports and updates to supporters.

Social Media and Digital Engagement (% of time-25%)

• Manage and grow ActionAid's digital fundraising presence by maintaining social media handles focused on fundraising and supporter engagement.
  
• Develop and execute strategies to increase engagement with donors and supporters through social media posts, storytelling campaigns, and interactive content.
  
• Use insights from analytics tools to inform content strategy and maximize digital impact.

Explore Funding Opportunities, Organize Fundraising Events/Campaigns, and Administrative Support (% of time-10%)

• Conduct research to identify funding opportunities from local private sector, or international trusts, foundations, and philanthropic organizations as potential funding partners.
  
• Support the quality presentation development process using digital content development expertise, including donor profiling, alignment with funding priorities, and documentation.
  
• Assist in organizing events, campaigns, and outreach activities to promote fundraising initiatives, such as Events/Fundraising campaigns during Ramadan, International Children’s Day, Women’s Day, Eid, Disaster Response, etc.
  
• Support in donor recognition and appreciation initiatives to foster long-term relationships.
  
• Devote to the innovation of using tools and means for overall improvement of content quality (using new tools and means, such as AI, innovative content creation, experiment of new app from time to time, etc.).

Relationships

The Associate Officer will report to the Manager – Philanthropy and Private Sector Partnerships. S/he is expected to maintain functional relationship with his/her peers in team, priority, project management team. S/he must be able to communicate with other teams and units, both programme and function of AAB
Required Educational Qualification and Experiences

Education

• Preferably Graduation, at least a Bachelor’s degree in Marketing, Communications, Media, Business, or a related field.

Experience and Technical Skills

• At least 1-2 years of experience in digital marketing, fundraising, social media management, or related fields.
  
• Proficiency in graphic design tools (e.g., Adobe Creative Suite, Canva) and familiarity with analytics tools (e.g., Google Analytics, Facebook Ads Manager).
  
• Strong skills in content writing, storytelling, and visual design to create impactful fundraising campaigns.
  
• Excellent written and verbal communication skills in English and Bengali.
  
• A proactive attitude with strong interpersonal and relationship-building skills.
  
• Demonstrated ability to manage supporter relationships and ensure a high level of donor satisfaction.

Required Competencies

• Leadership : Ability to follow instructions and complete assigned tasks efficiently and to take decisions independently.
  
• Emotional Intelligence: Understanding and recognition of own emotions and their impact on others and respond accorfdingly. Can manage stress well.
  
• Communication & Collaboration: Possess effective communication skills to interact with
  colleagues and stakeholders. Coordinate with team members to provide support as required.
  
• Problem Solving Skill : Ability to identify root-cause,analyse and propose alternative solutions based on their understanding of the organisation's policies and procedures.
  
• Networking : Ability to build relationships with colleagues and external stakeholders. Initiates or engages in networking activities and events and provide relevant information to external stakeholders and different forms with proper evidence.
  
• Learning Agility: Reflects on past experiences and uses that knowledge to inform future actions. Adapts to new work processes or technology with minimal guidance. Seeks out information and resources to expand their knowledge beyond their immediate responsibilities. Willingness to receive feedback and address those feedback positively.
  
• Decision Quality : Demonstrates sound judgment in routine decision-making situations. Understands the potential consequences of decisions and seeks input from others when appropriate. Open to feedback and willing to adjust decisions based on new information.

Application instructions

Only those who meet the above requirements are requested to apply following these instructions:

• The last date of application is 14 January 2025.
  
• Please Click Here to submit your application.

--------------------------------------------------------------------------------------------------------------------------------------------------------------------

ActionAid Bangladesh aims to attract and select a diverse workforce ensuring equal opportunity to everyone, irrespective of race, age, gender, sexual orientation, HIV status, class, ethnicity, disability, location and religion. Any personal persuasion/phone-call will result in disqualification of candidature.

Any personal persuasion/phone-call will result in disqualification of candidature. ActionAid Bangladesh has a nonnegotiable policy of ZERO TOLERANCE towards Sexual Harassment, Exploitation and Abuse (SHEA) and other Safeguarding concerns (including child abuse and adults at-risk abuse) and expects all employees to abide by the Safeguarding Policies and Code of Conduct of ActionAid Bangladesh.

N.B: There is no cost involved with applying for positions with ActionAid Bangladesh. Any solicitation of job application costs should be regarded as fraudulent