Created in 1993, Acted is an international non-governmental organization pursuing a dual mandate of emergency response and development interventions in 40 of some of the world’s most vulnerable countries affected by conflicts, disasters, or socio-economic hardship. With a team of 7,000 national staff and 400 international staff, Acted implements 500 projects a year to support more than 20 million beneficiaries, notably in hard-to-reach areas.

Acted goes to the last mile through programs and approaches that look beyond the immediate emergency towards opportunities for longer-term livelihood reconstruction and sustainable development. Guided by the motto “Think Local, Act Global” and it’s 3Zero –Zero Exclusion, Zero Carbon, and Zero Poverty – strategy, Acted puts local territories at the center and provides tailored support to local needs. More on www.acted.org

In Bangladesh, Acted started its activities in 2017 in order to respond to the Rohingya Refugee Crisis in the sectors of Site Management, Natural Resource Management, Community Protection, Information Management, Drain Monitoring & Intervention, SuLMER, Emergency Preparedness Response and CDCS in the Camps of the Kutupalong-Balukhali Expansion Site, Cox’s Bazar. 

All staff is required to abide by and observe :

• NGO Child protection policy
• NGO Code of conduct
• NGO Anti-terrorism & Anti-Fraud policy
• NGO Data Protection Policy
• Non-discrimination policy
• Transparency, integrity, and accountability
• Goodwill and positive attitude in the accomplishment of his/her tasks
• Cooperative attitude in interactions with NGO staff and the camp population
• Promotion of and adherence to Prevention of Sexual Exploitation, Abuse and harassment principles and guidelines
• Confidentiality

Service Continuity Management

• Coverage Support
• Provide operational coverage during staff leave or absences
• Maintain full desk functionality during transition periods
• Ensure consistent application of procedures across locations
• Support smooth handover processes
• Peak Period Management
• Provide additional support during high-volume periods
• Help manage backlog reduction when needed
• Support special initiatives and campaigns
• Assist in emergency response situations

Quality Monitoring and Improvement

• Monitoring and Assessment
• Conduct regular quality monitoring visits to all CFM desks
• Assess compliance with established procedures and standards
• Review case management practices and documentation
• Identify areas for improvement and best practices
• Standards Implementation
• Ensure consistent application of CFM procedures across locations
• Monitor compliance with protection mainstreaming principles
• Support implementation of quality improvement initiatives
• Document and share best practices

Training and Capacity Building

• Training Support
• Assist in designing and delivering training programs
• Provide on-the-job coaching to staff and volunteers
• Support new staff orientation and onboarding
• Develop and update training materials
• Knowledge Management
• Document lessons learned and best practices
• Facilitate knowledge sharing between locations
• Support development of standard operating procedures
• Maintain training records and documentation

Technical Support and Coordination

• System Support
• Provide technical support for CAIPP and other systems
• Support data quality assurance processes
• Assist in troubleshooting technical issues
• Support implementation of system updates
• Cross-Location Coordination
• Facilitate communication between CFM teams
• Support standardization of practices
• Coordinate inter-camp referrals
• Support joint initiatives and activities

Reporting and Documentation

• Quality Assurance Documentation
• Prepare monitoring visit reports
• Document identified gaps and recommendations
• Track implementation of improvements
• Maintain monitoring and evaluation records
• Performance Reporting
• Contribute to weekly and monthly reports
• Document coverage activities and outcomes
• Track training and capacity building activities
• Report on quality improvement initiatives

Additional Responsibilities

• Provide timely progress updates and flag challenges to supervisors.
• Implement innovative, context-specific solutions to CFM challenges while adhering to organizational guidelines.
• Undertake additional tasks as assigned by immediate supervisor.

The candidate must have the following educational degree ;                                                                          

• Master's degree in social sciences, development studies, or related field with Minimum 4 years of experience in humanitarian operations and at least 1 year in senior accountability or protection roles
• Advanced certification in humanitarian affairs or protection

• Demonstrated experience in complaint handling and community feedback mechanisms
• Strong understanding of humanitarian principles and standards
• Strategic thinking and planning abilities
• Excellent training and facilitation skills
• Advanced problem-solving abilities
• Strong Leadership, people management, coordination and communication skills
• Proficiency in data management and analysis
• Ability to work independently across multiple locations
• Excellent time management and prioritization skills
• Fluency in English and Bangla; knowledge of Rohingya language is a strong advantage
• Advanced proficiency in Microsoft Office suite and data collection tools
• Experience with CAIPP and similar systems
• Previous experience working in humanitarian contexts, preferably in refugee settings
• Excellent communication and interpersonal skills
• Ability to maintain confidentiality and handle sensitive information
• Experience with data collection, analysis, and report writing
• Proficiency in data management and analysis
• Flexibility and adaptability are essential, as well as the ability to plan, take initiative and organize work independently.
• Positive attitude and a willingness to learn
• Comfortable working in refugee camp settings and spending majority of time in the field
• Comfortable working in a cross-cultural environment

The application form must be submitted in English, with a CV, a cover letter, and application form. The application form is available here. (Download the form and attach with e-mail)

Please send your application by 10 January 2025 to the following addresses:
by e-mail: bangladesh.jobs@acted.org 

Please write in the subject line of your application “Application for Senior Accountability to Affected Population Officer – MEAL”. To ensure your application in our recruitment process, kindly remember to include the specified subject line in your email. Ensure a working phone number/email address is included in the application. Shortlisted candidates will be notified by phone. Please be aware that the application material is not returnable.

Acted does not charge money or any kind of fee at any stage of the recruitment process.
Ethnic Groups, PWSN & Female candidates are strongly encouraged to apply.