JOB DESCRIPTION

Position COM Team Supervisor-CBP Starting Date ASAP
Duration 31/12/2023 (Possibility to extend) Publication Date 4/4/2023
Location Cox’s Bazar Type of contract Full Time/contractual
Salary 58,000-60,000 BDT  
About ACTED

Created in 1993, ACTED is an international non-governmental organization pursuing a dual mandate of emergency response and development interventions in 40 of some of the world’s most vulnerable countries affected by conflicts, disasters, or socio-economic hardship. With a team of 7,000 national staff and 400 international staff, ACTED implements 500 projects a year to support more than 20 million beneficiaries, notably in hard-to-reach areas.

ACTED goes to the last mile through programs and approaches that look beyond the immediate emergency towards opportunities for longer-term livelihood reconstruction and sustainable development. Guided by the motto “Think Local, Act Global” and its 3Zero –Zero Exclusion, Zero Carbon, and Zero Poverty – strategy, ACTED puts local territories at the center and provides tailored support to local needs. More on www.acted.org

In Bangladesh, ACTED started its activities in 2017 in order to respond to the Rohingya Refugee Crisis in the sector of Site Management, Disaster Risk Reduction, Community Based Protection,Information Management, Drain Monitoring & Intervention, Emergency Preparedness Response in the Camps of the Kutupalong-Balukhali Expansion Site, Cox’s Bazar. 
Code Of Conduct

All staff is required to abide by and observe :

  • NGO Child protection policy
  • NGO Code of conduct
  • NGO Anti-terrorism & Anti-Fraud policy
  • NGO Data Protection Policy
  • Non-discrimination policy
  • Transparency, integrity, and accountability
  • Goodwill and positive attitude in the accomplishment of his/her tasks
  • Cooperative attitude in interactions with NGO staff and the camp population
  • Promotion of and adherence to Prevention of Sexual Exploitation,Abuse and harrasement principles and guidelines
  • Confidentiality
Key roles and responsibilities

Key Responsibilities

Management of COMs Programme

  • Advertise, recruit and provide training and orientation to COMs following the standards in line with the organization’s policies
  • Establish/maintain/update database of COMs (date of recruitment, profiles, training attendance) in the respective location of responsibility
  • Provide regular feedback to the Senior Project Officer on the status of the COMs and relevant changes in the COMs composition in the camp
  • Ensure the target for age and gender representation in COMs is reached (50 percent women).
  • COM supervisor has overall management for camps under his/her coverage.

Supervision of COMs, organization of work plan, and mobilization

  • Support Deputy COM Supervisors in supervising and guiding the COMs in their duties and activities, monitor and evaluate the COMs’ performance
  • Conduct meetings with Deputy COM Supervisors to discuss the performance of the COM Team, challenges, gaps, and proposed solutions, and to develop different materials to implement the program activities
  • Organize regular Service Walk and Service Mapping for the COMs with the help of the Deputy COM Supervisor and Team Leader to introduce and update knowledge of COM members on service providers in the camps.
  • Provide technical guidance to COM Team to identify issues for service training and monitor regular implementation of the service training in the community.
  • Participate regularly in the COM activities (such as home visits, case referrals, service training, awareness-raising and Saturday initiative) to deepen his/her understanding of the work of volunteers, impacts, challenges, areas for improvement
  • Organize and/or participate in focus group discussions to collect baseline data, build rapport with the community and obtain information to implement/improve the COM activities
  • Ensure the COMs are aware of the COM Rules and Regulations and promote their compliance
  • Mobilize COMs to attend meetings with visitors, representatives from government, and local and international organizations.
  • Support Deputy COM Team Supervisor to address complaints and/or conflicts in the workplace, misconduct and violations of the rules and regulations or code of conduct by the COMs in a timely, responsible and professional manner and in accordance with the operational standards.

Debriefing, experience sharing, learning, morale-building

  • Support Deputy COM Supervisor to maintain communication with the volunteers regularly to understand the problems, challenges they face in their work, and together with the team, identify and implement creative solutions
  • Share information from the organization & Supervisory Meeting and discuss its impact and advise COMs of any adjustments to their activities
  • Maintain communication with the volunteers regularly to understand the problems, challenges they face in their work, and together with the team, identify and implement creative solutions
  • Identify good practices, promote and recognize outstanding work performance or contribution from COM team member

Case referral and management

  • Support Deputy COM Supervisor to review the intake and referral forms and discuss with the COMs on actions/responses.
  • Support Deputy COM Supervisor in documenting and keeping an accurate and timely record of cases, actions are taken, outcomes and case status according to the agreed format and presentation style

Reporting

  • Monitor and keep the organization and COM Coordinator updated on the protection incidents, and/or any instances or situations that may impact the safety and security of the COMs, staff, and objectives of the program.
  • Prepare and submit the following reports to the Senior Project Officer:
  • Weekly statistical report on the COM’s activities
  • Bi-weekly narrative report on the supervisor’s activities
  • Bi-weekly narrative report on protection problems and trends
  • COM profile and database (personal information/training record)
  • Keep COM’s attendance
  • Referral tracking sheet (individual cases)
  • Record of the Camp Coordination Meeting including camp situations, protection challenges, new services/new actors, issues of relevance to the program

Retention and capacity building

  • Keep the COMs motivated and interested in their work
  • Support Deputy COM Supervisor to build the COM’s knowledge, expertise and experience in core and cross-functional skills
  • Support Deputy COM Supervisor to identify and assess the COMs and team leader’s learning needs and support his/her learning and self-development
  • Support Deputy COM Supervisor to improve on knowledge/skill/attitude gaps of the volunteers i.e. literacy, English, reasoning, leadership skills

Administrative support

  • Work with the Senior Project Officer (COMs) to make a plan for the material and logistical needs of the program
  • Support Deputy COM Supervisor with the distribution of material (for instance, forms, vests, stationery), administrative (i.e., issuance of ID card, attendance record keep and filing, payment of support cost, approval of sick/business leave) and logistical needs (arrange training venue, lunches, breaks and other amenities) to enable COMs to perform their work efficiently.
  • Support the Deputy COM Supervisors in their responsibilities for the administration of the COMs programme in their camp.
Required qualifications and technical expertise

The candidate must have the following educational degree

  • Bachelor’s Degree in relevant subject
Selection Criteria
  • Fluency in written and spoken English.
  • Previous experience conducting field data collection with humanitarian or development organizations desirable
  • Strong organizational skills
  • Strong interpersonal skills and ability to effectively communicate with both field teams, local authorities, and local communities
  • Flexibility and adaptability are essential, as well as the ability to plan, take initiative and organize work independently.
  • Positive attitude and a willingness to learn
  • Comfortable working in refugee camp settings and spending majority of time in the field
  • Comfortable working in a cross-cultural environment
How to apply

The application form must be submitted in English, with a CV, a cover letter, and three references. The application form is available here

Please send your application by 10 April 2023  to the following addresses:

Please write in the subject line of your application “Application for COM’s Team Supervisor-CBP”. Ensure a working phone number is included in the application. Shortlisted candidates will be notified by phone. Please be aware that the application material is not returnable.

Female candidates are strongly encouraged to apply