Aarong is Bangladesh’s most popular lifestyle retail chain. This ethical brand began in 1978 as a humble means to empower rural artisans to rise above poverty. Today, with 29 retail stores across Bangladesh and over 100 fashion and lifestyle product lines, Aarong supports over 68,000 artisans with fair terms of trade. Revolutionizing the retail industry with high standards for quality and artistry, this iconic brand blends the traditional with the contemporary in ways that never cease to win consumer appeal both at home and abroad. We are proud to be an equal-opportunity employer and will do everything possible to ensure that those who are suitable to work within our values and beliefs are recruited to work for us.
  Position: Senior Manager/ Assistant General Manager, Food & Beverage
Job Responsibilities:
  • Strategize and oversee daily food and beverage (Café) operations, ensuring smooth, efficient, and safe processes for exceptional customer service
  • Monitor inventory levels and coordinate with suppliers to ensure timely replenishment of food and beverage supplies
  • Develop and implement customer feedback mechanisms to continually improve the service and product offerings
  • Implement and uphold quality management systems to achieve the highest standards of food
  • Ensure adherence to health and safety regulations, including hygiene standards and safety protocols
  • Assist in the development and management of the cafe sales budget, ensuring financial targets are met, including cost control and profit margins
  • Collaborate with chefs to design innovative menus that cater to customer preferences and seasonal trends
  • Regularly review and update menu offerings to maintain relevance and profitability
  • Work closely with the marketing team to develop and execute promotional campaigns

Safeguarding Responsibilities

  • Ensure the safety of team members from any harm, abuse, neglect, harassment and exploitation to achieve the programme’s goals on safeguarding implementation. Act as a key source of support, guidance and expertise on safeguarding for establishing a safe working environment
  • Practice, promote and endorse the issues of safeguarding policy among team members and ensure the implementation of safeguarding standards in every course of action
  • Follow the safeguarding reporting procedure in case any reportable incident takes place, encourage others to do so
Qualifications:  
Education:
  • A Bachelor's degree in Hospitality Management, Business Administration, or a related field

Experience:

  • Minimum 8 years of experience in food and beverage management, with at least 2 years in a supervisory or managerial role

Preferred Qualifications:

  • Strong leadership and team management skills.
  • Excellent customer service and interpersonal communication skills.
  • Proficient in financial management and cost control.
  • Ability to analyze data and make informed decisions.
  • Knowledge of food safety and health regulations
  Salary and Benefits:
Salary: As per company policy

Benefits: Provident Fund, Gratuity, Festival Bonus, Yearly Performance Bonus, Health & Life Insurance, and others as per organization policy
  Job Location: Dhaka
   
How To Apply  

Or

You may send your updated CV to career.aarong@brac.net mentioning the name of the position in the subject line.

Application Deadline: November 23, 2024

BRAC believes that everyone we work with including our staff, partners, programme participants, and the community has the right to be protected from all forms of harm, abuse, neglect, harassment, and exploitation. We uphold human dignity and inclusion rights for all, regardless of age, race, religion, gender, disability, ethnic origin or socio-economic condition. As an equal-opportunity employer, we actively encourage applications from women and gender-diverse individuals. We welcome persons with disabilities to apply. We nurture a culture where all individuals have the opportunity to realize their potential. Any personal persuasion will result in disqualification of candidature.