Standard Bank Limited is a leading third generation private commercial bank which has a work environment that promotes diversity, embraces change and provides leadership opportunities to every team member. We are on a fast track within the banking industry and are seeking highly skilled professionals to take us even further.

Name of the Position: Head of Cards

Designation: AVP/ SAVP
No. of Vacancies: 01
Job Nature: Full Time
Job Location: Head Office, Dhaka

Job Description / Responsibility

  • Develop and implement an Islami Credit Card business strategy to meet Net profit goal.
  • Responsible for developing Marketing strategy, product value propositions, pricing & positioning for the range of Islami Credit Card products.
  • Responsible for product design, packaging, communication, promotions and customer insights
  • Spearhead Co-brand & affinity programs to enhance market share.
  • Responsible for Activation, Usage & retention programs. Develop & implement programs for increasing card spends & improving the % of revolvers.
  • Increase penetration of sub products and cross sell products with a view to enhancing profitability.
  • Responsible for sales from all channels including DSA, Direct Marketing, cross selling, Branches, MGM.
  • Work closely with direct banking unit to ensure customer satisfaction & timely resolution of customer complaints.
  • Interface with Visa & Master card to ensure compliance, remain conversant with emerging trends and to leverage relationship to the Bank’s advantage.
  • Develop a smooth customer service process and increase the customer satisfaction.
  • Work closely with Operations, Technology in providing a seamless card product through third party vendor.
  • Monitor operational excellence and propose reengineering
  • Focus on customer orientation, service standard and service quality.
  • Explore market to increase business profitability.
  • Planning, Directing and Managing of Sales Team.
  • Ensure Compliance issues of regulatory authorities.

Required Knowledge, Skills and Abilities

  • Masters in any discipline at any reputed University having no 3rd division/class or CGPA less than 2.50 in any examination.
  • Smart, Team player, paired with agile mindset and can-do attitude.
  • Good command over English is desirable.
  • Age should not exceed 45 years as on 01.08.2022.
  • Minimum 12 years of experience out of which at least 03 years of experience of working in a leadership position in Card Division.
  • Should have relevant exposure to Islami Credit Card Marketing & product development.
  • Sales exposure of Cards is advantageous.

Application Procedure:Prospective individuals are invited to apply online on or before August 20, 2022.

We are an equal opportunity employer, however reserves the right to accept/reject an/all applications. Any persuasion and falsification shall be treated as disqualification.