Southeast Bank is looking for ambitious, smart, goal-oriented, enthusiastic individuals who can perform in the following position of the Bank’s Call Centre.

Position: Customer Service Executive (Call Centre)

Job Description / Responsibility

• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Provide product and service related information
• Receive and escalate customer requests and complaints
• Able to handle inbound and outbound calls where required
• Capable to handle customer queries through email
• Document all call information according to Standard Operating Procedure
• Record details of actions taken

Employment Status: Contractual

Academic Qualification:

• Minimum 4 Years of Graduation from a reputed university or equivalent degree with no third division/class in any academic career

Competencies:

• Age not over 30 years as on September 30, 2016
• Have good command in English and Bengali (Oral & Written)
• Must be able to learn quickly to acquire the product and process knowledge
• Proficient in Ms Word, Ms Excel
• Willing to work 24/7 roster basis, including weekends and public holidays
• Hard working and ability to work under stress
• Fresher are encouraged to apply

Job Location: Dhaka

Salary and Other Benefits:  As per bank policies

Interested and eligible candidates may also apply online through www.southeastbank.com.bd along with a scanned photograph (maximum 20 KB) using online application form by October 25, 2016.

OR

Only short listed candidates shall be called for interview.