Job Ref: LE2019-01
Job Title: Locally Engaged Information Technology Professional – IT Program Manager (LEITP)
Salary: BDT 1,964,545 per year
Hours of work: 37.5 hours per week
Vacancy type: Indeterminate
Level: Manager
Classification: LE-08
Location: Dhaka
Issuance date: August 1, 2019
Closing date for applications:  August 17, 2019

Summary of position:

Under the supervision of the Management Consular Officer (MCO) and/or IT Regional Deputy Director (RDD), manage, and is accountable, for the day-to-day operations of the IT Program in the mission, program development, project management; offering technical support and problem resolution to all
the client community at the Mission on SIGNET (GAC’s international network), all non-SIGNET equipment (hardware and software, as employed by the Department) and the LAN; Audio Visual and Videoconferencing support; develops and delivers training sessions and provides one-on-one coaching and technical advice to users on the SIGNET system, software, and the LAN environment; authors technical documents and procedures; keeps abreast of changes in information technology in the Department and in the market place; performs other related duties.

Essential qualifications:

Education:

  • Degree from a college or university with a specialization in computer science or related discipline, OR an acceptable equivalent through the combination of education and work experience.

Language:

  • Proficiency in English (reading, writing, listening, speaking)

Experience:

  • Experience (5 years) in providing competent IT user support over the telephone, by e-mail and in person
  • Experience (5 years) in supporting and administering a LAN and its environment
  • Experience (5 years) in supporting commercial, off-the-shelf software and hardware
  • Basic experience (1 year) in supporting mobile communications devices such as iPhones and Samsung Galaxy

Knowledge:

  • Knowledge of supporting and administering a Local Area Network (LAN) and its environment
  • Knowledge of theories and practices of IT related functions: software, hardware, networking, internet-working and communications
  • Knowledge of trouble-shooting techniques used in the resolution of technical problems pertaining to IT equipment and infrastructure

Abilities/skills:

  • Ability to analyse, diagnose and resolve technical problems related to the use of hardware and software in a networking environment
  • Ability to analyse and identify operational and user requirements for planning and development purposes
  • Ability to provide user support, coaching, and training by correspondence, over the telephone and in person
  • Ability to describe a problem succinctly and discuss likely causes and solutions with a view to solving the problem
  • Ability to establish effective interpersonal relationships within the team and with colleagues, supervisors and clients;
  • Ability to coordinate conflicting priorities within tight deadlines and meet work targets.

Personal suitability:

  • Client Focus – Acts to improve client service
  • Commitment to Own Learning – Keeps current in own field of expertise
  • Effective Interactive Communication – Adapts language to the audience
  • Information Seeking – Digs deeper
  • Initiative – Takes action under pressure
  • Judgement – Applies sound judgement in difficult situations

Asset Qualifications:

Language:

  • Proficiency in French (reading, writing, listening, speaking)

Experience:

  • Experience in administering Microsoft Windows Server 2008 (or newer)
  • Experience in supporting Microsoft Windows 10 and Office Suite
  • Experience in configuring, maintaining and deploying microcomputers (PCs)
  • Experience in supporting Remote Access tools (Citrix Receiver and Cisco AnyConnect)
  • Experience in internetworking technologies

Operational Requirements:

  • Ability and willingness to work overtime on short notice as required
  • Able to travel domestically and internationally as required

Condition(s) of Employment:

  • Ability to obtain and maintain a valid working authorization in Bangladesh.
  • Ability to obtain and maintain a valid “Reliability Status” security clearance 

Area of selection / Eligibility:

This position is open to individuals who are eligible to work in Bangladesh, who meet all of the essential requirements stated here, and whose applications are received by the closing date. 

Important Notes:

We are seeking high quality written applications to establish a shortlist for further testing. Your application must include an Application Letter and Curriculum Vitae in English or French.  Your Application Letter should indicate why you meet the mandatory requirements on the following aspects:

  • Area of Selection
  • Education
  • Language

Your Application Letter must also discuss your qualifications on:

  • Experience in providing IT user support
  • Experience in supporting and administering a LAN and its environment
  • Experience in supporting commercial, off the shelf software and hardware
  • Experience in supporting mobile communications devices

Please be advised that incomplete applications will not be considered.

All applications will be carefully reviewed against the mandatory and asset qualifications of each position. Candidates who do not meet the mandatory qualifications will be eliminated from consideration for the position(s) for which they applied.

All communications related to this process will be conducted by email only. It is the candidate’s responsibility to confirm their coordinates, ensure that they can receive emails from the High Commission, and to check their emails regularly.

Candidates who are screened in will be contacted for further assessment, which could include:

      • An interview with a series of questions designed to evaluate the essential qualifications.
      • Tests/exams may be conducted to assist the selection board in assessing the applicant’s qualifications, skills and language ability.
      • Reference verifications shall be conducted as a part of the hiring process, and candidates will be required to submit at least three (3) references, including their current supervisor.
      • A verification of education diplomas and degrees may be conducted.

An eligibility list may be established from this process to staff potential vacancies that may arise within this domain on indeterminate, term or Emergency basis.

We thank all applicants for their interest, but only those invited to further assessment will be contacted. Please ensure that you provide appropriate contact information so that you can be easily reached (e-mail, phone, mobile, etc.)

How to apply:

In order to apply, please email the following information to dhakaHR@international.gc.ca by the deadline:

a)         The title(s) of the position should be included in the subject line of the email
b)         The CV/resume and cover letter should not be longer than 4 pages.
c)         No other documents should be attached to the email.

Failure to submit the required information and documents, or submitting documents not requested, will result in the rejection of your application.

Only applications received at the above address before the final date of submission and time will be considered. Hard copy applications will not be accepted.