Job Context:

• We are seeking a reliable and detail-oriented Remote Desk Support Assistant to join our team. The selected candidate will be responsible for providing technical support to overseas clients and performing data entry tasks in QuickBooks.
• This role requires excellent communication skills, strong problem-solving abilities, and proficiency in managing both technical and administrative tasks efficiently. We are looking for a high-level representative who has previously served foreign customers (in English) and possesses at least 2–3 years of relevant experience.
• As we operate on a roster-based schedule, the candidate must have the ability to work during agreed hours, which may require overlap with international time zones.

Key Responsibilities:

As a Technical Support:

• While our team will provide training for the technical aspects, the candidate must be a quick learner and able to adapt rapidly.
• Respond to customer inquiries via email, chat, or phone in a timely and professional manner.
• Troubleshoot and resolve basic technical issues reported by customers.
• Walking through basic product functions with customers.
• Escalate complex technical issues to higher-level support when necessary.
• Maintain detailed records of support requests, actions taken, and resolutions provided.
• Guide customers through product setup, usage, and troubleshooting steps.

AS a QuickBooks Data Entry & Administrative Tasks:

• Accurately input financial and transactional data into QuickBooks.
• Maintain and update customer records, invoices, and payment details.
• Reconcile data and identify any discrepancies for resolution.
• Generate financial or operational reports from QuickBooks when required.

Technical Skills:

• QuickBooks Online or Xero Accounting.
• Microsoft Excel (Advanced) & Google Workspace.
• Zendesk, Freshdesk, or similar ticketing systems.
• ERP systems (SAP, Odoo).
• Basic knowledge of IT troubleshooting and customer support tools.
• Experience using QuickBooks or similar accounting software (preferred).

Soft Skills:

• Strong written and verbal communication in English.
• Ability to work independently with minimal supervision.
• High attention to detail and accuracy in data entry.
• Excellent time management and organizational skills.