The United Nations World Food Programme (WFP) Bangladesh invites applications from Bangladeshi nationals for recruitment of the following position:

Title	:	Senior ICT Assistant
Contract type	:	Service Contract (SC)
Level	:	SB - 3
No. of position	:	1 (one)
Duty station	:	Cox’s Bazar, Bangladesh (with frequent field visits)
Duration	:	1 Year (extendable subject to availability of fund and satisfactory performance)

Major Duties and responsibilities:

Under the direct supervision of the Programme Officer (International) the Senior ICT Assistant will be responsible for the following duties:

• responsible at the Cox’s Bazar level for the smooth functioning of the SCOpe system to ensure timely access to food assistance for the refugees, as well as to ensure timely facilitation for food retailers who will be using the system.
  
• responsible for regular field monitoring to ensure the SCOpe system is functioning well for end users.
  
• facilitate the monthly updating and uploading of beneficiary data, as received from UNHCR and the Government of Bangladesh, and reconcile data as necessary.
  
• provide support to vendors, including ensuring the regular syncing of Point-of- Sale (POS) machines.
  
• troubleshoot ICT issues for Cox’s Bazar SO and escalate issues to ICT Dhaka when necessary.
  
• receive incidents and service requests through phone, email or any other medium and log them as tickets in the Incident Management System. To assign the priority to the tickets based on Urgency and Impact of the issue;
  
• perform analysis, diagnosis, and resolution of complex IT problems for end-users, and recommend and implement corrective solutions for remote users as needed;
  
• monitor LAN/WAN and perform preventive and corrective measures to ensure network & Internet availability, performance of ISP for Cox’s Bazar SO and report to ICT Officer in Dhaka at the end of each month.
  
• plan for ICT system and equipment preventative maintenance and execute the plan accordingly.
  
• evaluate, recommend and implement ITIL best practices wherever applicable to improve IT business processes;
  
• ensure data availability, integrity and continuity by taking backup, prepare disaster preparedness and/or business continuity plan for the SO.
• ensure optimal radio network (HF & VHF) operations for Cox’s SO through implementation of Standard Operating Procedures and the provision of guidelines and training to end users on radio usage and basic maintenance;
  
• perform daily data backup; weekly radio check and monthly Satphone test calls;
  
• maintain and oversee PABX and related services
  
• perform any other related tasks under the direct supervision of the Head of Sub- Office and overall technical guidance of the ICT Officer in Dhaka and undertake additional tasks as required. This includes general ICT support to the WFP Cox’s Bazar Sub-Office.

Results Expected: Well organised, reports and/or records, put together independently with only general guidance. Well organized work with accurate information and databases; efficiently supervised team of support staff or work unit.

Critical Success Factors: Sound judgment; ability to extract, interpret, analyse and format data and to resolve operational problems. Ability to work with minimum of supervision; to supervise and train support staff; and to work effectively with people of different national and cultural backgrounds. Ability to work with accuracy under time constraints and pressure; to deal patiently and tactfully with staff members and others and to have a high sense of confidentiality, initiative and good judgment.

Competencies:

Action Management: Ensures that activities of those directly under their supervision are carried out accurately and efficiently and in the appropriate priority order. Anticipates concerns and needs of clients and responds with appropriate solutions. Provides learning opportunities for those directly under their supervision.

Communication: Adapts communication style and modes to needs of the audience. Disseminates information to staff in a timely and efficient manner. Facilitates communication in the unit with all individuals regardless of gender, national and cultural background.

Ethics & Values: Promotes high ethical standards in the work unit. Models interacting with others fairly and objectively and encourages a climate of trust in the work of colleagues.

Teamwork: Builds teams with complementary strengths and provides guidance and mentoring to team members. Encourages team members to achieve common goals. Takes steps to arrive at a beneficial resolution of conflicts that enhances the output of the team.

Behavioural Flexibility: Supports and develops operational practices that accommodate diversity. Fosters a work environment that encourages new ideas and divergent approaches and maintains operational effectiveness in changing circumstances and environments.

Client Orientation: Ensures that staff within the work unit are meeting client needs. Anticipates clients’ concerns and needs, and responds with appropriate solutions.

Initiative: Proposes changes to streamline work procedures to improve team efficiency and coordinates team efforts to overcome obstacles.

Cognitive Capacity: Independently conducts systematic research to obtain data. Synthesises information obtained from various sources, and oversees that staff entering data maintain data integrity.

Interpersonal Relations: Encourages a climate of open and honest interactions in the work unit. Promotes constructive discussion of differing points of view and the capabilities and achievements of others.

Minimum qualifications:

Education: Preferably University degree in Computer Science/Computer Engineering

Experience: At least five years of progressively responsible job related experience in information technology or Engineering or information management, such as, WAN/LAN networking, operating systems, telephone services, radio unit, web design, registry or similar experience.

Required Certification: MCITP/MCSE, CCNA, ITIL

Language: Fluency in both oral and written communication in English and Bangla.

Submission of application: Only candidates meeting the above requirements are requested to send their application completing “Summary of Candidate’s Profile” as per attached format along with WFP Personal History Form and the application through email to: Bangladesh_Vacancy_Announcement@wfp.org mentioning the position applied in the subject line by 31 October 2014. Incomplete applications will be disregarded. Only short-listed candidates will be contacted. Any persuasion or attempt to persuasion will disqualify the candidature.

Click here to download the Summary of Candidates Profile Form

Click here to download the Personal History Form.