The United Nations World Food Programme (WFP) Bangladesh invites applications from Bangladeshi nationals for recruitment of the following:

Title	:	ICT Assistant
Level	:	SC - 5
No. of Function	:	1 (One)
Monthly Remuneration		TK. 69,981.00 (Sixty Nine Thousand Nine Hundred Eighty One Only)
Duty Station	:	Dhaka
Duration	:	One year (with possibility of extension)
Contract	:	Service Contract

Under the direct supervision of the ICT Officer and overall supervision of the Head of Operations Support Section (OSS) the ICT Assistant will be responsible for the following duties:

• Monitor LAN/WAN against prepared baseline and take necessary preventive and/or corrective measures for any unusual activities.
  
• Configure, install and maintain IT infrastructure and switch, router, firewalls.
  
• Maintain and oversee Active Directory related issues
  
• Prepare computer/ICT facilities for new staff members for the Country office, Sub offices and warehouses.
  
• Maintain and monitor servers and related IT services take appropriate action(s) in due time.
  
• Train and guide IT Helpdesk (outsourced) staff and act as a second level technical escalation point. Submit an overall monthly report on IT Helpdesk incidents at the end of the month and evaluate the IT Outsourced staff.
  
• Evaluate, recommend and implement ITIL best practices wherever applicable to improve IT business processes; participate in discussions one new/revised procedures and practices; Interpret and assess the impact of changes and make recommendations on follow up actions;
  
• Train and support users of technology and systems, such as audio/video conferences, meetings, databases, registries, networks etc.
  
• Ensure data availability, integrity and continuity by taking backup, prepare disaster preparedness and/or business continuity plan
  
• Ensure optimal radio network (HF & VHF) operations, through the implementation of standard operating procedures and the provision of guidelines and training to end users on radio usage and basic maintenance.
  
• Install, Maintain and oversee PABX and related services.
  
• Monitor network and Internet availability, performance of ISPs in the Country and Field Offices report at the end of each month to IT Officer
  
• Perform other related tasks as assigned.

Results Expected:

With initiative and judgement produces organised, accurate and well documented records with well analysed data and addresses unforeseen situations seeking advice and guidance from supervisor, as necessary.

Critical Success Factors:

Ability to review a variety of data, identify and adjust data discrepancies. Identify and resolve operational problems with substantial independence. Ability to obtain or give factual information of a non-routine nature involving interpretation of facts and requiring clarity of expression. Ability to perform detailed work, frequently of a confidential nature and/or to handle a large volume of work systematically, effectively and accurately. Ability to train other staff regarding relevant work responsibilities. Ability to work in a team environment and coordinate assignments to achieve common goals. Ability to deal patiently and tactfully with people of different national and cultural backgrounds.

Minimum Qualifications:

Education: Preferably University degree in Computer Science/Computer Engineering.

Required Certification: MCITP/MCSE, CCNA, ITIL

Desirable: Knowledge on ITIL best practice, CISCO appliances, Microsoft Server 2008, MS Exchange, HF & VHF radios, PABX and virtualization preferable.

Experience: At least four years of progressively responsible job related experience in information technology or telecommunications or information management, such as, WAN/LAN networking, operating systems, telephone services, radio unit, Active Directory, etc. Some experience in client support, such as, a Help Desk or User Support Unit, telephone maintenance service.

Language: Fluency in both oral and written communication in English and Bangla.

Submission of application: Only candidates meeting the above requirements are requested to send their application quoting this vacancy announcement number “WFP/SC/2015/12” and Post title along with one copy of “CV” and updated “Personal History Form” and “Summery of Candidate’s Profile” to: Bangladesh_Vacancy_Announcement@wfp.org mentioning the position applied on the subject line by 15 June 2015. Incomplete applications will be disregarded. Only shortlisted candidates will be contacted. Any persuasion or attempt to persuasion will disqualify the candidature.

WFP is an equal opportunity employer.
Since women are underrepresented in WFP Bangladesh, qualified female candidates
are strongly encouraged to apply.