US-Bangla Airlines, a sister concern of US-Bangla Group will be in operation soon with most modern aircraft (Dash-8-Q400 series) to provide safest air travel with faster speed. We are looking for personnel of the highest caliber to join us in the following positions.

Position: Head of Airport Service

No. of Vacancies : 01

Job Description / Responsibility

• To supervise a welcome service to our business passengers at Check in, and at other customer service touch points and to assist in smoothing the customer journey through the airport.
• To solve the problem on site issues which impact on business customer experience at Hazrat Shahjalal International Airport (HSIA).
• Handle customers during flight irregularities, co-coordinating communication with affected passengers to ensure passenger experience remains positive.
• To take service recovery measures when appropriate to protect the customer experience.
• To coordinate with Flight Operations and Marketing Department for any flight irregularities.

Job Nature : Full-time

Educational Requirements: Minimum Graduate in any discipline.

Experience Requirements: 15 to 20 year(s)

Additional Job Requirements

• Retired Armed Forces Officer (Wg. Cdr. / Sqn. Ldr. from BAF and Lt. Col. /Major from Army.
• Having excellent communication and interpersonal skills.
• Should have excellent capabilities in public dealing at Airport.
• Capabilities to develop customer service policies for our domestic Airlines.
• Strong management skill with organizing capabilities.
• Smart, Good looking and hard working.

Salary Range: Negotiable

Other Benefits: As per company policy.

Job Location: Dhaka

Apply Instruction
Send hard copy with 1 (one) photograph of CV to HR Department, US-Bangla Airlines Ltd. 77, Sohrawardi Avenue, Baridhara Diplomatic Zone, Dhaka-1212 within 07 days or
E-mail: career@us-banglaairlines.com

Application Deadline: April 30, 2014