Synesis IT now invites applications from candidates who are talented and maintaining high ethical standard for the post of Manager, Mental Health Call Center. The candidates who possess self driven, innovative attitude with problem solving skills will discover their right environment and find fast track career growth in Synesis IT.
- Handling the calls or problems of complex patients or enquiries or calls that need psychiatrist’s intervention;
- Developing objectives and managing the daily running of the call center and implementing the strategies and operations; ;
- Conducting effective resource planning to maximize the productivity of resources (People, Technology etc.);
- Play major role in building network with mental health professionals and organizations of the country;
- Carrying out needs assessments, performance reviews and cost/benefit analysis;
- Assume responsibility of budgeting and tracking expenses;
- Coordinating staff recruitment, coach and provide training to personnel to maintain high customer service standards;
- Organizing staffing, including shift patterns and the number of staff required to meet demand;
- Setting and meeting performance targets for speed, efficiency and quality;
- Monitoring random calls to improve quality, minimize errors and track operative performance.
- Evaluate performance with key metrics (accuracy, call-waiting time etc.
- Maintaining up-to-date knowledge of industry developments and involvement in networks;
- Recording statistics, user rates and the performance levels of the call center and preparing reports for different departments or upper management;
- Must have MD in Psychiatry;
- 3 to 5 year(s);
- Hands on experiences to treat and handle the mental patients;
- Experience in call center service will be preferred;
- Must have the computer literacy as like MS Word, MS Excel and MS PowerPoint;
- Writing ability in both Bangla and English format;
- As per company policy.
Negotiable
Full-time.
Mid Level Job.
Dhaka.