SSL Wireless is a fast growing IT company that offers software solutions and services for business organizations including banks, financial institutes, telecom, media, e-commerce, etc. We are revolutionizing the way our clients operate their businesses and are continuing to grow our team.

No of Vacancy: 01

Responsibilities and Desired Skills:

• Provide support over telephone, email or sms.
• Responsible for documenting and logging reported problems and issues.
• Closely monitor and follow up support tickets escalated to other teams.
• Monitor server/service up time and identify performance issues.
• Ensuring that the software systems are up and running.
• Evaluate reported or detected problems and implement satisfactory solutions to resolve service related issues and prevent recurrence.
• Work effectively and professionally with other team members, co-workers in other departments and external customers.
• Be on-call 24X7 to support business critical data networks
• Live chat support & Facebook chat support for relevant services

Educational Requirements:
Graduation from any discipline from any reputed university.

Essential Experience:

• 1 to 2 year(s) in the required field.

Additional Job Requirements:

• Age 22 to 28 year(s);
• Excellent command over English;
  
• Strong organizational and interpersonal skills;
  
• Good and proactive communication skills;
  
• Roaster Duty;
  
• Adjustment holiday against Govt. holidays.

Salary:

• BDT 12,000- 15,000

Others Benefits:

• Five days a work week;
  
• Subsidized lunch facility;
  
• Annual leave encashment;
  
• Two festival bonuses annually;
  
• Medical allowance.

Or send your CV to: jobs@sslwireless.com

Application Deadline: July 21, 2017