SOLIDARITÉS INTERNATIONAL is an international humanitarian organization based in Paris, France, which provides aid and assistance to victims of war and natural disasters. For the past 35 years, the organization’s vocation has been to meet the three vital needs - drinking, eating and sheltering – of vulnerable populations around the world. Our programs mainly focus on emergency relief actions related to water and sanitation but also related to food security as well as shelter and infrastructure rehabilitation and reconstruction.

PROTECTION HOTLINE OFFICER

Affectation: Teknaf, Bangladesh
Possible Start of the activities: August 01, 2018
Number of positions: 01
Duration of the contract: up to December 31, 2018 (with possibility of extension), Based on the implementation of new ISR, duration and terms of conditions of the position may change.

Responsibilities and description of tasks:

Under the supervision of the Protection Activity Manager, the Protection Hotline Officer will manage the protection hotline for Solidarités International (SI) and will ensure appropriate and timely response to protection concerns expressed by callers.

His/ her main responsibilities in below:

Management of the protection hotline:

• Ensure that all information related to the person calling are properly recorded and that every call is recorded in the protection hotline database.
• Ensure the proper implementation of the protection hotline operating procedures.
• Maintain a confidential database of informants about protection trends and risks in targeted areas.
• Ensure that the protection hotline database is cleaned on a daily basis and contains accurate and up-to-date information.
• Maintain hotline users’ confidence and protect operations by keeping information confidential.
• Conduct awareness sessions about the protection hotline among SI staff and affiliated, community-based volunteers and targeted communities.

Information management:

• Track basic statistics and trends from the data, in collaboration with Protection and MEAL departments. Prepare updated figures and information requests, as requested by the Protection Activity Manager.
• Ensures efficient data transmission and archives for future reference and submits timely reports.

Report and referral of protection cases:

• Refer all cases to the appropriate department or services provider according to the protection hotline procedures. 
• Ensure that urgent and challenging cases are immediately discussed with direct supervisors.
• Support Protection Officers in ensuring the follow-up of all cases referred via the hotline until the closure of the case.
• Ensure that the focal points contact list is regularly updated with the support of Protection Officers and notify to the line manager any change regarding services available for refugee and host communities.

Ethic and professional practice:

• Work with cultural sensitivity and respect the dignity of vulnerable individuals, families and members of the refugee and host communities at all times.
• Display high commitment to confidentiality.
• Answer to any needs or requests addressed by hotline users in a professional and timely manner.
• Respect and promote SI’s policies and report to the line manager any non-respect of SI’s policies.

The above list is a non exhaustive one, nor limitative.

Qualifications and Competencies: 

• Bachelor degree in relevant subject.
• Minimum of 2 years professional experience in humanitarian and/or development programs and in the relevant field.
• Experience in protection is highly desired.
• Experience in operating hotline and in call centers is a distinct advantage
• Ability to analyze information accurately and quickly.
• Experience in team management.
• Good reporting skills.
• Computer literacy in Microsoft Office
• Proficiency on local language can be an added value

Salary Range: Monthly consolidated salary BDT 38,300/- and other benefits as per HR policy of SOLIDARITES INTERNATIONAL.

ORG CHART POSITION (reporting and functional relationships)
Line Manager: Protection hotline supervisor

Application dead line: Wednesday 28th July 2018.

Only short listed candidates will be invited for test and interview.
“SOLIDARITÉS INTERNATIONAL promotes diversity in its workforce”