Business Unit - Shanta Multiverse (Marble Slab Creamery), Job Title - Operations Manager,
Employment Type - Permanent

Job Responsibilities

  • Coordinate daily Front of the House and Back of the House restaurant operations
  • Ensure delivery of superior service and maximize customer satisfaction
  • Respond efficiently and accurately to customer complaints
  • Regularly review product quality and research new vendors
  • Organize and supervise shifts of staff
  • Appraise staff performance and provide feedback to improve productivity
  • Estimate future needs for goods, kitchen utensils and cleaning products and coordinate with SCM
  • Ensure compliance with sanitation and safety regulations
  • Manage the franchise’s good image and suggest ways to improve it
  • Control operational costs and identify measures to cut waste
  • Create detailed reports on weekly, monthly and annual revenues and expenses
  • Promote the brand in the local community with coordination with Marketing
  • Recommend ways to reach a broader audience (e.g. discounts and social media ads)
  • Train new and current employees on proper customer service practices
  • Implement policies and protocols that will maintain future franchise operations

Qualifications

  • Graduate from any reputed public/private university
  • Bachelor’s degree in Business Administration is a plus

Experience

  • 4+ Years of Experience
  • Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role

Requisite Knowledge, Skills and Abilities

  • Acute financial management skills
  • Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff

Attitude and Disposition

  • Strong leadership, motivational and people skills

E-Mail your CV mentioning name of the position applied for along with a recent passport size photograph attached with the CV at hr@shantaholdings.com or post at CEO, Shanta Holdings Ltd, Shanta Western Tower, Level 10, 186 Bir Uttam Mir Shawkat Sarak, Tejgaon, Dhaka 1208 on  or before 07th April, 2018.

Note: Please state the position you are applying for as the subject of the e-mail and attach your CV in either doc/PDF format.

Only shortlisted candidates will be called for interview.