Business Unit - Shanta Multiverse (Marble Slab Creamery), Job Title - Operations Manager,
Employment Type - Permanent
Job Responsibilities
- Coordinate daily Front of the House and Back of the House restaurant operations
- Ensure delivery of superior service and maximize customer satisfaction
- Respond efficiently and accurately to customer complaints
- Regularly review product quality and research new vendors
- Organize and supervise shifts of staff
- Appraise staff performance and provide feedback to improve productivity
- Estimate future needs for goods, kitchen utensils and cleaning products and coordinate with SCM
- Ensure compliance with sanitation and safety regulations
- Manage the franchise’s good image and suggest ways to improve it
- Control operational costs and identify measures to cut waste
- Create detailed reports on weekly, monthly and annual revenues and expenses
- Promote the brand in the local community with coordination with Marketing
- Recommend ways to reach a broader audience (e.g. discounts and social media ads)
- Train new and current employees on proper customer service practices
- Implement policies and protocols that will maintain future franchise operations
Qualifications
- Graduate from any reputed public/private university
- Bachelor’s degree in Business Administration is a plus
Experience
- 4+ Years of Experience
- Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role
Requisite Knowledge, Skills and Abilities
- Acute financial management skills
- Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
Attitude and Disposition
- Strong leadership, motivational and people skills
E-Mail your CV mentioning name of the position applied for along with a recent passport size photograph attached with the CV at hr@shantaholdings.com or post at CEO, Shanta Holdings Ltd, Shanta Western Tower, Level 10, 186 Bir Uttam Mir Shawkat Sarak, Tejgaon, Dhaka 1208 on or before 07th April, 2018.
Note: Please state the position you are applying for as the subject of the e-mail and attach your CV in either doc/PDF format.
Only shortlisted candidates will be called for interview.