Designation –Executive – Customer Service
Department – Customer Service
Employment Type – Permanent

Job Responsibilities –

  • Collection planning, execution, monitoring and realization.
  • Keeping regular contact with the customer and remind them before every installment payment date.
  • Collecting every installment payment in due time and provide money receipt against every payment.
  • Proper record keeping, preparing different customers’ payment status.
  • Preparation of collection sheet on daily basis.
  • Preparation of probable collection sheet on monthly basis.
  • Sending letters to the customers reminding them about their payment status & installment schedule, as well as delay charge status.
  • Preparation of monthly collection summery sheet and submitting it to management.
  • Preparing project wise clients payment status and Accounts clearance when required.
  • Attain customer/customers’ call regarding payment related queries & others.
  • Sending letter of reminder & notice for cancellation to the payment defaulter client/s.
  • Regular follow-up with the customers regarding timely payment of scheduled installment.
  • Update customer database.
  • Keeping record of customer correspondence.
  • Prepare collection forecasting as per sales agreement.
  • Prepare departmental data for CEO’s report.
  • Prepare final clearance of every individual file for handover.
  • Receive and acknowledgement of complete sales file.

Required Qualifications -  

  • Bachelors of Business Administration from any reputed public/private university
  • 0-2 Years (Experience in Credit Realization will be given preference)

Required Skills –

  • The ability to work in a team as well as individually
  • Excellent written and verbal communication skills
  • Good attention to detail
  • The ability to work under pressure and to deadlines
  • Good IT skills

Disclaimer -

  • Please refrain from applying if you do not hold at least a bit of knowledge or aptitude in relevance to the specifications mentioned above.

E-Mail your CV mentioning name of the position applied for along with a recent passport size photograph attached with the CV at or post at CEO, Shanta Holdings Ltd, Shanta Western Tower, Level 10, 186 Bir Uttam Mir Shawkat Sarak, Tejgaon, Dhaka 1208 on  or before 19th of July 2018.

Note: Please state the position you are applying for as the subject of the e-mail and attach your CV in either doc/PDF format.

Only shortlisted candidates will be called for interview.