Designation –Executive – Customer Service
Department – Customer Service
Employment Type – Permanent

Job Responsibilities –

  • Collection planning, execution, monitoring and realization.
  • Keeping regular contact with the customer and remind them before every installment payment date.
  • Collecting every installment payment in due time and provide money receipt against every payment.
  • Proper record keeping, preparing different customers’ payment status.
  • Preparation of collection sheet on daily basis.
  • Preparation of probable collection sheet on monthly basis.
  • Sending letters to the customers reminding them about their payment status & installment schedule, as well as delay charge status.
  • Preparation of monthly collection summery sheet and submitting it to management.
  • Preparing project wise clients payment status and Accounts clearance when required.
  • Attain customer/customers’ call regarding payment related queries & others.
  • Sending letter of reminder & notice for cancellation to the payment defaulter client/s.
  • Regular follow-up with the customers regarding timely payment of scheduled installment.
  • Update customer database.
  • Keeping record of customer correspondence.
  • Prepare collection forecasting as per sales agreement.
  • Prepare departmental data for CEO’s report.
  • Prepare final clearance of every individual file for handover.
  • Receive and acknowledgement of complete sales file.

Required Qualifications -  

  • Bachelors of Business Administration from any reputed public/private university
  • 0-2 Years (Experience in Credit Realization will be given preference)

Required Skills –

  • The ability to work in a team as well as individually
  • Excellent written and verbal communication skills
  • Good attention to detail
  • The ability to work under pressure and to deadlines
  • Good IT skills

Disclaimer -

  • Please refrain from applying if you do not hold at least a bit of knowledge or aptitude in relevance to the specifications mentioned above.

E-Mail your CV mentioning name of the position applied for along with a recent passport size photograph attached with the CV at hr@shantaholdings.com or post at CEO, Shanta Holdings Ltd, Shanta Western Tower, Level 10, 186 Bir Uttam Mir Shawkat Sarak, Tejgaon, Dhaka 1208 on  or before 19th of July 2018.

Note: Please state the position you are applying for as the subject of the e-mail and attach your CV in either doc/PDF format.

Only shortlisted candidates will be called for interview.