Terms of Reference

Position: CP Case Management Officer (2 position)
Duty Station: Cox’s Bazar, Bangladesh
Reports to: CP Coordinator (RI, Cox’s Bazar)
Liaise with: Protection Team
Contract Duration: 3 months with possibility of extension upon budget
Possible Contract Starting Date: ASAP

About RI: Relief International (RI) is a non-profit organization whose sole mission is to reduce human suffering. We respond to natural disasters, humanitarian emergencies and chronic poverty. We are non-sectarian and non-political.   With legal standing both in the United States as a not-for-profit 501(c)(3) organization and in the United Kingdom as a registered Charity, RI has a global board of directors who bring an informed perspective to the communities we serve. We work in 19 countries across Asia, Africa and the Middle East.
RI seamlessly blends humanitarian and development efforts so every program resolves immediate issues while laying the groundwork for long-term impact. Our signature approach — which we call the RI Way — emphasizes local participation, an integration of services, strategic partnerships, and a focus on civic skills. In this way, we empower communities to find, design and implement the solutions that work for them — and for generations to come. 

RI has over 10 years of operational experience in Bangladesh. Using local expertise and resources, RI has worked to build the capacity of communities through the use of innovative education and health programs, human rights and preventing human trafficking work, livelihood training, small business development, environment and climate change initiatives, and eco-tourism services. Through our activities, RI has forged lasting partnerships with national organizations, which allow for marginalized communities to have access to sustainable support.

Position Summary: RI based both in the USA and UK, is urgently looking for CP Case Management Officer. This position demands someone who has the capacity to support multiple grants/projects and work in a very fast-paced environment. Previous experience with UNHCR, PRM, UNICEF, ECHO and other emergency donors. As CP Case Management Officer will be responsible for overseeing of CP case management and ensure maintain of confidential filing system. CP Case Management Officer will provide guidance on case management to case workers and provide direct support to complicated cases. Supervise and support mobile teams on appropriated referral.

Overall Objectives (scope):

  1. Capacity building; provide training and coaching CP case management to case workers in CFSs.
  2. Supervise and support 14 mobile teams on appropriated referral
  3. Case Management; close monitor GBV case management and provide direct assist to complicated GBV cases
  4. Maintain confidential case filing system

Specific Responsibilities:

  • Identify capacity building needs training for camp-based case workers and mobile team staffs
  • Organize weekly case management meeting with all case workers
  • Meet regularly with Child Protection Groups; follow up on identified cases of vulnerability (which may include separation from adult relatives, mental or physical disability), abuse, neglect, child marriage, trafficking, etc.
  • Ensure each child is able to access the necessary services (medical, nutrition, police, legal, etc.) via the referral pathway.
  • As needed (especially in cases of separated or unaccompanied children), provide appropriate dignity or comfort items to affected children.
  • Conduct family tracing to reunite children separated from their parents or other relatives, which may include liaising with local authorities and/or other child protection agencies operating.
  • Report to Protection Manager any identified trends or common risks and recommend steps to address or mitigate them where possible.
  • Identify any issues with the referral pathway and work with RI’s CP staff and local authorities to address them.
  • Work in close collaboration with the community mobilisers to strengthen our relationship with the community and to strengthen the referral system.
  • Work with the child protection team to ensure close links between case management and our work with community-based child protection mechanism
  • Ensure constant and transparent communication and collaboration with relevant stakeholders, including community members, community leaders and families
  • Submit weekly case management reports and ensure that information is kept up to date
  • Coordinate with other agencies offering case management services to children on referral and transfer of cases
  • Any other responsibilities as requested by supervisor

Person Specification
Education:  Bachelor degree (Social workers, Psychology, Nurse, Public health, relevant degree)
Work Experience:  Experience working with NGO in Cox’s bazar is preferable

Demonstrated Skills and Competencies:

  • Previous experience with CP case management and case filing system strongly preferred
  • Knowledge of psychological first aid and psychosocial support, an asset
  • Experience training/supervising junior staff or volunteers preferred
  • Competency in Microsoft Office suite, including Word and Excel
  • Ability to work in a multi-disciplinary team
  • Enthusiasm to learn
  • Optimistic and friendly
  • Flexibility

Language Skills: 

  • Excellent communication skills, both written and spoken in Bangali and English
  • Good command in Rohingya, an asset

RI Values:
We uphold the Humanitarian Principles: humanity, neutrality, impartiality, and operational independence. We affirmatively engage the most vulnerable communities. We value:

  • Inclusiveness
  • Transparency and Accountability
  • Agility and Innovation
  • Collaboration
  • Sustainability

The positions are based in Cox’s Bazar. Please send your Application Letter, CV and at least 3 References to hrcxb@ri.org or submit your application to our Cox’s Bazar Office address at White House (5th Floor), In Front of Police Line, Bypass Road, Kolatoli, Cox's Bazar-4700, Bangladesh on or before November 10, 2018. Applications will be reviewed as they are submitted, so candidates are encouraged to apply early. A decision may be finalized before the deadline.

You may check our website at www.ri.org to know about our organization.