Job Specification
Title MANAGER (Customer Service)
Reports to Executive Director/ Managing Director.
Department/ Section CRM
Job Category MANAGER  (CRM)
Required Experience
  • 7-10 years experience in a similar capacity.
  • Experience of handling Logistics business covering customer service & operation (including trucking, customs brokerage, CFS).
Required Skills
  • Demonstrable ability to lead and manage staff independently.
  • Excellent analytical, problem solving and organizational skills.
  • Ability to work independently and handle multiple projects.
  • Excellent customer management skills.
  • Has the functional and technical knowledge to do the job at a high level of accomplishment.
  • Sound knowledge of Logistics Process such as Freight Forwarding, Consolidation, and Transportation.
  • Process oriented and experience in writing logistics process/ procedural documents.
  • Capability to apply structured logic to resolve complex problems.
  • Excellent listening and communication skills. Capable of articulating issues and proposed solutions with both internal and external customers.
  • Knowledge of local law pertaining to freight forwarding, trucking and customs clearance.
Qualification
  • Minimum Bachelor's degree from any reputed University.
  • The applicants should have experience in the following business area(s): Air/ Sea Freight Negotiations, Handling Large Nominated buyers trade lane.

NO. OF VACANCIES:  01

PRIMARY DUTIES AND RESPONSIBILITIES:

  • This position plays key role in serving our customers in freight forwarding product line covering Customer Service & Documentation (Sea & Air both, Export & Import) services delivering direct revenue for the company.
  • Communication is the key. Must be reachable responsive on available means of communications/devices. All incoming calls from customers, shipping line, sales & operations must be answered.
  • Will be responsible for Sea & Air all customer service and documentation (Vessel Schedule/Booking/Shipment Advise/Invoice/Freight Certificate/DO & NOC Issue Sea & Air) activities.
  • Will update sales person about cargo movement related mail outcome while they will be in out for sales.

SALARY & OTHER BENEFITS:

  • The Company offers excellent career opportunity with most competitive salary and benefits package for desirable Candidate.

JOB LOCATION:
Dhaka

INSTRUCTION TO APPLY:
The incumbent who meet the above criteria and requirement is requested to apply with a cover letter & CV by Email to following Email Address -
qnsshippinghr@gmail.com

Mention the name of the position applied for in BLOCK LETTERS as Subject and Please include this number XQS200020 in your mailing subject. Your application will not be considered otherwise.

  • Applicant must enclose his/her Photograph with CV.

Application Deadline: August 31 2018.

N.B-PERSON WHO DOES NOT HAVE ABOVE QUALIFICATION NEED NOT REQUIRE APPLYING FOR THIS POST.