JOB DESCRIPTION
Feedback Mechanism Officer

Issued on
05/12/2017

Issued by
Head of Mission

Category
Officer and Specialist

Level
OB

Country and Base Assignment: Bangladesh, Cox’s Bazar

The feedback mechanism officer is primarily in-charge of the appropriate collection of feedback from the refugee community, humanitarian NGOs, and other stakeholders on site.

1. Planning and organization

• Contribute to the feedback mechanism schedule and work plan with the Community Engagement Team Leader
• Feed into enhancing feedback collection tools as necessary

2. Implementation

• Using appropriate tools, collect and register feedback from the community and relevant actors on site
• Feed into enhancing feedback collection tools and mechanisms
• Develop close relations with the community
• Whenever relevant, provide feedback for the community and relevant actors on specific issues
• Ensure that collection of feedback is appropriate and completed with a protection-focus especially for various population groups including women, and people with disabilities or injuries
• Support and work on developing feedback channels with the community and other actors
• Participate in on-site FGD with specific groups to ensure relevant feedback is captured
• Support in maintaining the help-desk and information desk at field level
• Respect schedules and deadlines agreed upon with his/her supervisor
• Report back any problems and constraints encountered during the activities and suggest operational solutions

3. Logistics / Administration / HR

• When managing daily workers, follow procedures and directives outlined by his/her supervisor manager and the administrative service
• Track usage with monitoring tools provided

4. Reporting, monitoring and follow-up

• Provide feedback to Community Engagement Team Leader on main issues or gaps as identified from the field
• Ensure that sensitive information on protection-related feedback especially Child Protection and GBV are collected in an appropriate manner and in line with minimum PUI standards
• Monitor all new developments on site and report key elements to his/her supervisor
• Report any issues, gaps, needs as necessary to Community Engagement Team Leader
• Establish and maintain good relations with local participants, communities (populations) in the operational fields, RRRC representatives and contractors/workers
• Listen to the populations and local participants in the field and report to his/her supervisor any non-technical or safety-related issues which could affect the activities or safety of PUI teams

• Line manager:  Community Engagement Team Leader
• Functional manager:  N/A
• Management:  N/A

• Language skills: Fluent in English, Fluent in Bangla (including knowledge of local dialect of Chittagong)
• Computer Skills:  Basic user of MS office (including Word, Excel, Outlook, PowerPoint, Access)
• Education degree: National Diploma in a relevant field (social sciences, human rights, etc.)
• Work experience:

  Previous experience with NGOs/INGOs is strong asset
  Previous experience in team management is a strong asset
  Previous experience in Humanitarian work asset

Other requirements

• Commitment to the NGO values and principles
• Basic computer skills (excel and word)
• Teamwork and team management
• Strong critical thinking skills
• Adaptability
• Stress Management and flexibility
• Diplomacy and problem solving
• Strong humanitarian imperative

All inclusive: 40,700-50,700 BDT