JOB DESCRIPTION
Community Engagement Officer

Issued on
05/12/2017

Issued by
Head of Mission

Category
Officer and Specialist

Level
OB

Country and Base Assignment: Bangladesh, Cox’s Bazar

The community engagement officer is responsible for carrying out community engagement activities on site with various population groups and ensuring an inclusive, and protection-based programmatic approach.

1. Planning and organization

• Contribute to the community engagement schedule and work plan with the Community Engagement Team Leader
• Feed into enhancing community engagement tools as necessary

2. Implementation

• Engage the refugee community in site management activities
• Carry out FGD and KIIs with various groups including children, women, people with disabilities, and injuries in a protection-focused approach
• Support technical team to set-up committees or any other community association
• Mobilize the targeted communities and create awareness about the program activities
• Mitigate problem between communities when as they arise
• Sensitization and training of the beneficiaries (if requested by his/her supervisor)
• Carry out assessments relating to community engagement using relevant tools accurately an up to minimum PUI standards
• Supporting community-based awareness raising activities
• Develop close relations with the community
• Respect schedules and deadlines agreed upon with his/her supervisor
• Report back any problems and constraints encountered during the activities and suggest operational solutions

3. Logistics / Administration / HR

• When managing daily workers, follow procedures and directives outlined by his/her supervisor manager and the administrative service
• Track usage with monitoring tools provided

4. Reporting, monitoring and follow-up

• Feeding into updating community identified needs and gaps
• Report any major issues, gaps to community engagement team leader
• Provide feedback to Community Engagement Team Leader on main issues or gaps as identified from the field
• Monitor all new developments on site and report key elements to his/her supervisor
• Establish and maintain good relations with local participants, communities (populations) in the operational fields, RRRC representatives and contractors/workers
• Listen to the populations and local participants in the field and report to his/her supervisor any non-technical or safety-related issues which could affect the activities or safety of PUI teams

• Line manager:  Community Engagement Team Leader
• Functional manager:  N/A

• Management:  N/A

• Language skills: Fluent in English, Fluent in Bangla (including knowledge of local dialect of Chittagong)
• Computer Skills:  Good knowledge of MS office (including Word, Excel, Outlook, PowerPoint, Access)
• Education degree: National Diploma in a relevant field (humanities, social sciences…)
• Work experience:

  Previous experience with NGOs/INGOs is a strong asset
  Previous experience in Humanitarian work an asset
  Previous experience in data collection an asset

Other requirements

• Commitment to the NGO values and principles
• Detail oriented
• Teamwork
• Strong critical thinking skills
• Adaptability
• Stress Management and flexibility
• Problem solving
• Strong people and interpersonal skills

All-inclusive between: 40,700-50,700 BDT