Project co-funded by EU 'Jukta Hoe Mukta – United We Stand' I DCI-NSAPVD/2015/359-821

Terms of Reference (TOR)
For
Consultancy to develop a Communication policy and train the staff

Background
Phulki has been working in the Early Childhood Development (ECD) area in Bangladesh since 1991, establishing mainly clusters (comprising of Day Care Centres - DCCs/ Learning Centre – LCs) to support marginalized children and their families living in urban settings. The systematic work with children and working women has enabled it to earn a lot of goodwill and developed a brand image of childcare and ECD blended programming in Bangladesh.

Building on its experience, in February 2016 Phulki partnered with Terre des Hommes (TDH) Italia, an Italian NGO working for child protection, under the European Union (EU) funded project Jukta Hoe Mukta – United We Stand. The project is implemented with several local partners, based both in some Dhaka urban slum areas and in the South West part of Bangladesh (Khulna District). The project aims at creating safe patterns of internal migration and providing adolescents girls/ young women moving towards and living in the capital slums to work in the garment sector with a platform of services in order for them to experience a more secured everyday life.

Under the expected result 3, Phulki is the main actor to continuously provide to migrant women working in the Ready-Made Garment (RMG) sector information, social services and rights based support so that they can experience safe, secure, enabling working environment and fulfilling social conditions. Phulki established and it is running in Gazipur City Corporation 8 clusters which are opened in the afternoon also as Women’s Cafés (WCs), a safe place where garments’ workers and adolescent girls can meet and receive training to increase their awareness on SRHR and labour rights. In addition, considering the challenges these women/ girls are regularly facing, individual and group counselling sessions are also provided by the field staff.

Apart from these sessions, Phulki field staff has to often deal with several stakeholders at community level as well as inside the factories (garments factories’ owners/ mid-level management) to promote the services offered, but they faced various difficulties in approaching and interacting with them. For this reason it is planned to hire an external consultant to develop an effective communication policy for the project’ staff and to be able also to train them on how to put this policy into practice.

Objective

• To develop an internal and external communication policy for Phulki staff as a framework for effective communication within the work environment and with the several stakeholders they have to deal with.
• To engage Phulki staff (mid-level management roles) in a Training to provide the needed technical support to develop their communication skills and properly address their relevant stakeholders.

Scope of the work
Working closely with the Project Manager, the consultant will be expected to provide the following services:

• Develop a communication policy to enhance the awareness, understanding and knowledge of Phulki staff on internal and external communication and communication skills, for strengthening both the project and the organization;
• Engage them in a training where they can effectively learn how to implement the communication policy and address different stakeholders, being able to adapt their language to the situations, changing their behaviors and perceptions during any meeting as and when necessary;
• Develop training assessment and follow up tools;  
• Provide training handouts.

Content and Methodology Selected
The consultant should propose the methodology and training content to best achieve the objectives of the consultancy. This includes, but is not limited to:

• Review of background project’s documents;
• Discuss with Phulki staff to understand their skills’ level and challenges;
• Facilitate the training workshop, empowering and allowing Phulki staff to achieve more results through their communication;
• Submit the final report to Phulki management.

Expected Deliverables/Outputs from the Contractor
The expected deliverables shall be:

• Communication policy developed;
• Training to Phulki staff, including training assessment (pre-testing and post-testing with target audience) and follow up tools;
• Training hand-outs;
• Consultancy Report (maximum 15 pages, including lessons learned, recommendations and conclusions).

Time-frame and deadlines
This assignment is expected to be carried out from September 15th 2018 to 31st October 2018.
The total duration of the scoping and project design mission will be of maximum 25 working days including background study, developing the communication policy, delivering the training and its follow up, submitting the final report.

Required Skills and Experience
The consultant shall have:

• Advanced university degree in Social Sciences, or communication related fields (Development Communication, Organizational Communication, etc.);
• Previous working experience particularly in developing communication policies and strategies for NGOs will be considered as an added value;
• Relevant previous practical experience in delivering training;
• Excellent training/ mentoring and facilitation skills;
• Ability to meet the deadline;
• Strong analytical skills and relevant working experience for at least 10 years;
• Cultural, gender, religion, disability, sexual orientation, race, nationality and age sensitivity;
• Fluency in English (both writing and communication skills);
• Creative facilitation and communication skills.

How to apply
Interested candidates must submit a proposal to phulkicareer@gmail.comof the following documents within August 24th  2018:

A. For Individual Consultant

• A short CV maximum 3 pages highlighting experiences (work as lead investigator) on related assignment completed with detail client name, address, contact persons & communication detail.
• Proposal with methodology and work plan;
• For other members of team include short CV highlighting relevant tasks or assignment.
• Detailed budget (in excel with detailed breakdown).

B. For Consultancy Firm

• Short profile of the firm highlighting experiences on related assignment with client detail as mentioned for individual consultant.
• Lead Consultant’s (team leader) with 2 pages of CV highlighting related work experiences and assignment completed.
• Other Team members’ (engaged in this assignment) with very short CV highlighting related task and assignment completed.
• Proposal with methodology and work plan;
• Detailed budget (in excel with detailed breakdown).

Incomplete applications will not be considered. In case you need further specification, please contact the abovementioned email address.