JOB LOCATION:

Ladies: Gulshan 1 & 2, Banani, Kakrail
Adams: Dhanmondi-Adams & Gulshan 2

JOB RESPONSIBLITIES:

• To ensure and maintain professional etiquette
• To interact extensively with customers to clarify their needs with satisfaction
• To carry out the daily operations of the customer service
• To receive customer enquiries and initiates appropriate action after liaison with the respective person
• To deal with dissimilar types complaints and resolve with creative personality
• To ensure marketing tools availability and  deliver the appropriate information

EDUCATION:

• MBA/ Masters in any discipline from any reputed university ( English Medium background is preferred)
• Universities from North South, East West, IUB, AIUB and Brac only requested to apply.

ADDITIONAL CRITERIA:

• Minimum 3-5 years FACE TO FACE Customer Care Experience; No prior beauty industry experience required.
• Voice Quality: Should have a neutral and appropriate accent, clear voice, pleasant tone
• Good listening skill: Must have abilities to understand others’ tone quite quickly
• Communication Skill: Oral fluency Bangla and English, Confident tone, correct and well structured conversation and written skill
• Must have the passion for winning and commitment towards bringing in the desired result
• Must have advanced situational judgment –ability to know what is needed to satisfy the customers.
• Have to be smart, good looking, energetic, self motivated and ambitious to contact with customer.
• Technical competencies: basic computer skill-MS-Office, good typing skill.
• Flexibility: One should have willingness to work both shifts and on public holidays

JOB NATURE:

• Ladies: Full-Time (Shifting & Roster)
• Adams: Full-Time (ONLY Roster)

OTHERS BENEFIT:

Complementary Service: Grooming Package fixed
Festival Bonus: One Gross Salary for 2 EID
Incentive: Target Oriented
Transport (For Ladies): Company Policy
Insurance: Hospitalization Benefit as per Company Policy