Sr. Executive / Executive, Customer Care & Counseling

JOB LOCATION:

Ladies: Gulshan 1 & 2, Banani, Kakrail
Adams: Dhanmondi-Adams & Gulshan 2

JOB RESPONSIBLITIES:

  • To ensure and maintain professional etiquette
  • To interact extensively with customers to clarify their needs with satisfaction
  • To carry out the daily operations of the customer service
  • To receive customer enquiries and initiates appropriate action after liaison with the respective person
  • To deal with dissimilar types complaints and resolve with creative personality
  • To ensure marketing tools availability and  deliver the appropriate information

EDUCATION:

  • MBA/ Masters in any discipline from any reputed university ( English Medium background is preferred)
  • Universities from North South, East West, IUB, AIUB and Brac only requested to apply.

ADDITIONAL CRITERIA:

  • Minimum 3-5 years FACE TO FACE Customer Care Experience; No prior beauty industry experience required.
  • Voice Quality: Should have a neutral and appropriate accent, clear voice, pleasant tone
  • Good listening skill: Must have abilities to understand others’ tone quite quickly
  • Communication Skill: Oral fluency Bangla and English, Confident tone, correct and well structured conversation and written skill
  • Must have the passion for winning and commitment towards bringing in the desired result
  • Must have advanced situational judgment –ability to know what is needed to satisfy the customers.
  • Have to be smart, good looking, energetic, self motivated and ambitious to contact with customer.
  • Technical competencies: basic computer skill-MS-Office, good typing skill.
  • Flexibility: One should have willingness to work both shifts and on public holidays

JOB NATURE:

  • Ladies: Full-Time (Shifting & Roster)
  • Adams: Full-Time (ONLY Roster)

OTHERS BENEFIT:

Complementary Service: Grooming Package fixed
Festival Bonus: One Gross Salary for 2 EID
Incentive: Target Oriented
Transport (For Ladies): Company Policy
Insurance: Hospitalization Benefit as per Company Policy

Applicant must enclose her Photograph with CV.

Application Deadline: 30 November 2018

Persona is one of the most well-known brands in Bangladesh providing premier lifestyle solutions for men, women & children.