OUR VISION, MISSION, BELIEFS and AMBITION
Our Vision
Our vision is for a world where all people have access to the technologies that enable them to meet their basic needs and reach their potential, in a way that safeguards the planet today, and for future generations.
Our Beliefs
We believe that:
- Technology is a key enabler of human development; and that technological innovation has the power to propel us into a better world.
- All people should have access to, and a voice in, shaping the technologies that can improve their lives.
- A sustainable future for our planet requires a fundamental shift in the way technology is developed and used.
Our Mission
To develop and demonstrate practical, technology based solutions that enable women and men living in or vulnerable to poverty, to lead dignified lives. To partner with people whose lives are transformed by these efforts and with a range of other organisations: ensuring local ownership, and that the solutions work in the longer term without us. To inspire change through the widespread adoption of sustainable technologies that work - socially, economically and environmentally, so that more people living in or vulnerable to poverty benefit from our learning.
Our Ambition
Our ambition is that by 2030 we will have transformed the way technology is used to improve the lives of people living in, or vulnerable to poverty.
ABOUT US
With 50 years of expertise, Practical Action has a strong heritage, and track record of bringing communities and experts together to find practical, sustainable solutions to enable people to meet their needs, which work for both people and the planet. Technology features in everything we do.
Technology is…
”The tools, and knowledge that people use for living”. |
Working throughout Africa, Asia and Latin America, Practical Action improves the lives of around one million people every year through access to energy, sustainable agriculture, water, sanitation, hygiene and waste management, and disaster risk reduction.
We are a trusted partner of many communities, governments, development agencies and the private sector. We are uniquely placed as a knowledge broker with a breadth of capacities that enable us to capture and share knowledge in relevant ways for our diverse audiences. We are influential at national level where we work, and globally and considered a “go-to” agency by those seeking to improve energy access for people living in poverty.
ABOUT THE ROLE (Field Facilitator)
The Assistant IT Officer plays an important role at organizational in providing user support. As a member of the Finance and Services team, s/he will collaborate closely with Coordinator-IT and GSS colleagues to ensure integration of IT service and IT assets management.
Core Task:
- On demand user support for hardware, software, printer, scanner and other IT appliances.
- Ensure the latest Antivirus definition and Windows updates are applied in all workstations.
- Visit field offices to fix pending IT problems.
- Provide support in online meeting/video conference.
SCOPE
| Title |
Assistant IT Officer |
| Reporting to |
Coordinator-IT |
| Direct reports |
None |
| Groups |
Finance and Services |
| Relationships |
Bangladesh Country Team |
| Financial scope |
As assigned or delegated |
| Location |
Dhaka, Bangladesh |
| Nature of contract |
Regular |
| Grade |
H |
| Travel |
As per requirement |
Responsibilities and accountabilities are indicated below with approximate level of effort against each.
KEY RESPONSIBILITIES
Provide user support for hardware, software and online meeting – 100% of total time
OS and Applications installation in new/old Computer and Laptop
- Install Microsoft Windows, Microsoft Office, Antivirus and all relevant software.
- Update Windows and Virus definition.
Setup and troubleshoot various IT appliances
- Install and configure Printer, Scanner and Projector etc.
- Ensure the best use of shared IT resources.
Provide support in online video conference
- Keep records in calendar for upcoming online meeting by collaborating with the users.
- Deliver support at meeting time.
On demand field visit to fix pending IT issues
- Regular follow up on the status of field office users and services.
- Visit to fix pending problems when required.
EXPERIENCE, KNOWLEDGE & SKILLS
- BSc in Computer Science and Engineering
- At least 2 years of experience in IT support for a national or international organization
- Basic understanding on network terminology and devices.
- Good knowledge and experience in Microsoft products.
- Excellent ability to work with the end user and fix on spot IT issues.
BEHAVIOURAL COMPETENCIES
Our people are expected to demonstrate the following behaviours:
TEAM STRUCTURE
DURATION OF CONTRACT: Initially for two years, renewable upon satisfactory performance and budget availability.
SALARY & BENEFITS: Monthly Gross BDT 33,000 – 38,000 and other benefits i.e. Festival Bonus, Gratuity, PF, Insurance coverage as per organisation policy, subject to qualification and experience.
HOW TO APPLY
Please apply online through uploading your CV mentioning two referees by 27 October 2018.
Although Practical Action Bangladesh is an equal opportunity employer but women candidates are highly encouraged to apply. Only shortlisted candidates will be called for interview.
Practical Action is committed to safeguarding and expects all staff and all those acting on behalf of Practical Action to demonstrate and share this commitment.
www.practicalaction.org |
