Opencode Systems (the company) provides infrastructure solutions to mobile operators worldwide. Our solutions are leading edge core network technologies implemented in 2.5G and 3G networks.

The company is looking for highly motivated energetic person for the position of Customer Services Designer helping mobile operators (customers) to define and specify new mobile services based on Opencode technology.

• Collect, understand, define and clarify customer services requirements (directly with customer or indirectly via company professional, onsite or offsite)
• Write Service Requirements Specifications (SRS) with high-level of details, clarity, accuracy and without requirement redundancy or ambiguity.
• Ensure high quality of SRS and according to company standards
• Ensure up-to-date SRS according to customer and project changes
• Lead (or help) freeze of SRS with customer
• Escalate to Project/Account Manager any introduced by customer additional scope or unplanned effort
• Identify and escalate service requirements that can be productized and beneficial for company products
• Ensure work delivery on-time (with early planning and proactive attitude towards involved company and customer parties)
• Ensure visibility of work progress and identify early work needs and issues. If needed escalate to Team Leader for help
• Build and maintain strong customer and internal relationships through kind and professional communication
• Ensure full customer satisfaction while preserving the company business, interest and professional ethics
• Build and maintain knowledge of company portfolio (platform, products, services)
• Reporting to Team Leader of Customer Services Design team
• Reporting to Country Manager

Requirements:

• Core or VAS experience in a Mobile Operator or in a Network Vendor
• Understanding of telecom networks, protocols and services(core and IT)
• Systems implementation, product and services design experience
• Understand development specifications, software development experience is an advantage
• English is a must, English as a second language is an advantage
• Excellent English writing skills is a must
• Excellent customer service skills, both verbal and written
• Ability to work in international environment
• Ability to learn new technology and use it
• Ability to work with schedules and deadlines
• Teamwork skills, must be assertive, approachable and showing a can-do attitude
• Specify technology in a way that customers can understand

Incorporation and Exclusivity:

• Will be incorporated on his own as External contractor and will work exclusively for the Company.
• Incorporation certificates will be completed and provided to Opencode Systems at latest 1.5 months from the first day of the job.
• Will invoice the Company on a monthly basis.
• The Company can decide at any time to open a local office and propose equivalent position.

About Opencode Systems
Opencode Systems is a telecommunications solution provider, dedicated to open systems for the mobile network. Opencode makes network technology that is invisible to consumers but underlies many of the mobile services they use. Opencode SS7 and SIGTRAN network centered solutions are deployed in 50 operators and in more than 30 countries. Our flagship product Opencode USSD Center is the operators’ #1 choice for open USSD platform worldwide.