Opencode Systems provides infrastructure solutions to mobile operators worldwide. Our solutions are leading edge core network technologies implemented in all generation networks.

• Project Engineering (installation, integration, testing, commissioning, live activation)
• Account Engineering (live support, helpdesk, change requests, customer technical follow-up)
• Operational Support (system monitoring, heath-care, preventive maintenance, training)
• Emergency Support (first level emergency, incident reporting and follow-up, first level support includes requirement to be on-call on a 24 hours / 7 days a week basis as and when required)
• To be at customer site as and when required to provide necessary technical support.
• Ensure MOP and approval prior to implementation.
• Ensure work delivery on-time
• Ensure up-to-date and high quality documentation
• Ensure company/product documentation benefits from specific documentation and customer experience
• Work internally with project and product managers and teams
• Help build, maintain strong customer relationships through kind and professional communication
• Ensure full Customer satisfaction while preserving the Company
• Identify and escalate sales needs
• Presales Support (upon availability participate in sales tenders, proposals and meetings)
• Ability to grow as the team grows
• Reporting to the Project Manager / Area Manager

Requirements:

• 3+ years of Telecom Engineering experience
• English is a must, second language is an advantage
• Excellent customer service skills, both verbal and written;
• Ability to lead the job
• Ability to work in international environment
• Ability to learn new technology and use it
• Ability to work with schedules and deadlines
• Teamwork skills, must be assertive and approachable
• Specify technology in a way that customers can understand

Incorporation and Exclusivity:

• Will be incorporated on his own as External contractor and will work exclusively for the Company.
• Incorporation certificates will be completed and provided to Opencode Systems at latest 1.5 months from the first day of the job.
• Will invoice the Company on a monthly basis.
• The Company can decide at any time to open a local office and propose equivalent position.