Outsource Experts Ltd (OEL) is a prominent offshore outsourcing company in Bangladesh. OEL goes for 24/7 online image editing service all over the world. There are four offices; Rochester at New York in United States, Nottingham in United Kingdom, Dhaka and Gaibandha in Bangladesh, affording more than 300 full time employees.

As a part of expansion, OEL is looking for self-motivated, dynamic & hard working candidates for Sales and Customer Support Department. Position details is given below.

Manager, Sales and Customer Support

Duties and Responsibilities

  • Reviewing recurring customers and looking for opportunities to provide them better and more accurate service.
  • Converting pay later customers into pay-as-you-go or monthly billing.
  • Promoting our ‘Edit Credits’ to recurring customers who don't yet use ‘Edit Credits’.
  • Checking other agent's email quality and reporting to management on a weekly basis.
  • Checking other agent's live chat quality and reporting to management on a weekly basis.
  • Checking Trustpilot reviews, taking appropriate action for improvement, and making sure reviews are properly communicated.
  • Communicating with other agents of any change or any new instruction.
  • Contacting customers by email or phone when needed.
  • Advising management of any change that you think can be made to improve the overall customer service quality.

Education Requirement:

  • Graduate in any discipline. Graduate from Marketing background will be given preference

Requirements:

  • Knowledge of business acumen and management principles
  • Positive attitude in implementing initiatives taken by higher authorities
  • Excellent command in English writing and speaking
  • Excellent time management skills
  • Ability to work under pressure
  • Must have the skill of multitasking

Salary range: Negotiable

Experience: The candidate/s should have minimum 6 years experience in customer supports including 2 years experience in management level.
 
Job location: Corporate Office, Dhaka

Other Benefits: As per organization’s policy
 
If you feel that you are the right match for the above mentioned position, please send your detailed resume to jobsoelbd@gmail.com or at the following link

Application deadline: 11 November, 2018

Company Information
Outsource Experts Ltd., 78 Naya Paltan, Shanjari Tower, 3rd Floor, Dhaka-1000
Web: www.outsourceexpertsbd.com