NRB Bank is one of the fourth generation private sector banks to have begun operations in 2013 to converge local and global financial services under one roof. Bringing together a passionate and entrepreneurial group of NRB investors from all over the world, NRB Bank aims to be the leading dedicated financial institution for non-resident Bangladeshi’s to invest in Bangladesh, and for Bangladeshi individuals and corporates to access international markets.
The Leadership Search Begins

As a frontrunner of fourth generation banks, at NRB we have begun our search for leaders and individuals with flair.

Customer Service Manager (CSM)

Job Description/Responsibility

  • Ensure Flawless Services.
  • Deliver high standard of Customer Service.
  • Ensure Proper control/ compliance in the Branch.
  • Marketing products and services to the prospective client.
  • Thorough checking of all personal loan documents.               
  • Monitor the business for achieving the Goal.
  • Anti- Money Laundering activities reporting and other Branch reporting.

Qualification and Skills:

  • To ensure one stop service for customers and monitor that customers are not routed to different desks
  • Branch vault cash management, monitor teller counters, notes sorting, withdrawal/deposit of cash from/to feeding branch etc. 
  • Knowledge on all Bangladesh Bank regulations.
  • Familiar with banking products and back office operations.
  • Having practical knowledge and experience in Centralised banking and branch operations.

Job Nature
Full-time

Educational Requirements
Minimum Graduation in Marketing/ Finance/Accounting/Banking/ Economics; Preferably MBM/MBA/M.Com from reputed universities with minimum CGPA 3.00

Experience Requirements
Minimum 2 years experience as CSM with 5 years Banking experience.

Additional Job Requirements
Age preferably 30 to 35 years
Other Benefits
Attractive compensation package and other benefits awaits the deserving candidates

Job Location
Anywhere in Bangladesh

Application Deadline: 10 April, 2014