Marie Stopes Bangladesh is affiliated with Marie Stopes International (MSI). MSI delivers quality family planning and reproductive health care to millions of the world's poorest and most vulnerable women in 36 countries. Marie Stopes Bangladesh delivers family planning, safe MR and sexual health services fulfilling the mission of children by choice, not by chance in Bangladesh.

MSB is looking for Clinic Manager at Comilla & several other locations to smooth running of the centre on a day to day basis by managing clinic staff & overseeing all clinical areas adhere to MSB clinical standards and national protocols. The Clinic Manager will plan, direct and run the day to day activities as well as clinic & service promotional activities and operations to drive the organization’s priority of enhancing the productivity and sustainability while ensuring the client focused environment and standard of quality. The position will be based on respective clinic location.

Key Role

  • Responsible for the achievement of overall targets set up the organization for the specific Clinic.
  • Ensure client care in the provision of services to clients maintaining clinical quality standard quality standards, the service protocol and other service related standards/policies/procedures.
  • Manage initial client complaints & queries and provide support to team members in the management of complex cases and maintaining adequate client satisfaction by creating a client-oriented environment.
  • Ensure appropriate responses to handling medical emergencies are in place, lead on emergency situations when present and follow up all cases to conclusion.
  • Be familiar with the technical standards, protocols and checklists and implement all necessary steps detailed in the standards and Identify gaps or breech in quality aspect and take necessary action.
  • Report all incidents (RAG) to the head office concerned persons in appropriate time and cooperate the investigation to close up the incident report & implement the action plans accordingly.
  • Support field team members to implement marketing strategies and monitor progress and effectiveness of activities as per agreed KPIs.
  • Be familiar with organization financial and administrative policies and comply with policy in any financial matters of the clinic.
  • Conduct monthly reviews of performance against the business plan, and especially the KPIs – discuss performance at the team meetings and agree / review specific actions taken to improve any areas of under-performance

Key Requirements:

  • 5 yers’ experience in managing the overall operations of business units, branches and projects. Experience in the field of reproductive health/ Clinic/ Hospital business will be given preference.
  • Masters or MBBS. MPH / MBA/ Master in Hospital management will be added advantage.
  • Team player, excellent interpersonal & communication skill, self- organizing capacity. Open to ideas and contributions from others.

Salary and Benefits: Competitive salary & benefit packages will be offered for deserving candidate as per policy.

If you are passionate about making a difference in society, please send your resume via email: or send hard copy to General Manager, HR & Administration, Marie Stopes Bangladesh, House # 6/2, Block # F, Lalmatia Housing Estate, Dhaka - 1207 by January 12, 2019.

Marie Stopes Bangladesh (MSB) is an equal opportunity employer and don’t accept any form of influence for recruitment. MSB does not tolerate child abuse in any form by anyone who works for or is associate with the organisation in any capacity