Mitsubishi Hitachi Power Systems (MHPS) began in February 1st 2014 with the merging of the thermal power generation divisions of Mitsubishi Heavy Industries, Ltd. and Hitachi, Ltd. As a global-leading company in the field of thermal power generation systems and environmental technology, we can handle the entire production process from the development, design, manufacturing, and construction and commissioning to after-sales service for thermal power plants. At the same time, with the vision of becoming the Number One Player and a sustainable operation company in Asia Pacific by creating a customer’s added value for thermal power generation and environment solutions, Mitsubishi Hitachi Power Systems Asia Pacific Pte Ltd was established. To strengthen its regional business, Mitsubishi Hitachi Power Systems Asia Pacific Pte. Ltd. plan to set up a branch office in Bangladesh.

Job Description

Officer Title Customer Service Engineer (Assistant Manager Class)
Department Services Team -
Employment - Location Bangladesh Branch office

POSITION SUMMARY

Customer Support Engineers support the Operation and Maintenance of MHPS Gas Turbines, and the accessory systems. The Customer Support Engineers are first contact points for problem resolution of our customers and engaged with the customers to ensure reliability, availability and safety of the operating assets. This position will be responsible for assisting Service Project Manager and Engineers in Japan for various Customer Support Engineering and field service activities.

PRINCIPAL RESPONSIBILITIES (Permanent)
Area of Responsibility Key Activities/ Key management activities
% Time Spent
1. Customer Service
  • Travel to customer locations regularly and report the condition of units and troubles (if any) to MHPS.
  • Support the Operation and Maintenance of MHPS gas turbines and the accessory systems.
  • Escalate issues as required acting as the liaison between local plant and MHPS to drive specific technical resolution and to help engineering identify, drive corrective actions.
  • Establish and maintain relationships with customers to make customer technical and field service issues/requirements understood and addressed in a timely manner.
  • Support for root cause analysis of technical issues.
  • Document technical data generated by the assigned project consistent with engineering policies and procedures.
  • Provide technical support for sales and services proposal activities to MHPS local office and Headquarter.
  • Support for management of local plant inventory control.
  • Support smooth order transaction for maintenance planning.
  • To give first aid service to customer experiences technical trouble.
  • Respond to customer requests for technical issue resolution, using technical product knowledge and analytical skills while adhering to sound engineering principles, standards, practices, procedures.
  • Prepare technical presentations for Customers ensuring the timely communication of significant issues or developments.
  • Develop proactive working procedures for future work efficiency.
40-50%
Area of Responsibility Key Activities/ Key management activities
% Time Spent
2. Other Related Responsibilities
  • Communicate effectively with employees of all level.
  • Understand MHPS Quality policy and perform QC accordingly.
  • Prepare and revise the procedure of quality management as necessary.
  • Follow all of the safety policy, custom, and guideline.
  • Cooperate with a team in the proactive effort to achieve company or department goals.
  • Contribute to build the positive spirit of a team.
  • Have confidentiality obligations regarding the information you learn through the work at MHPS.
  • Not to disclose the information to the third party and to prevent to use the information by the third party for benefit.
  • Maintain the highest degree of honesty and integrity at all times.
  • Make effort to understand and solve technical incident.
  • If required Prepare and make technical report, the procedure, estimate, etc.
  • Train a successor.
30%

KNOWLEDGE, SKILLS AND ABILITIES

Indicate the education level, previous experience, specific knowledge, skills and abilities required to meet minimum requirements for this position.

Education level and/or relevant experience(s)
  • Bachelor (University degree) in Mechanical or Electrical engineering
  • Advanced University degree is preferable
  • Minimum 2 years of related experience, Gas Turbines or heavy duty rotating equipment, and the accessory systems
Knowledge and skills
  • Proficiency in English and Bengali for writing and communications skills
  • High level of negotiation skills, contracting expertise.
  • Skill to Interpret Drawing & Data Sheet
  • Knowledge on instrumentations and control systems is preferable
Other requirements (licenses, certifications, specialized training, physical or mental abilities required)
  • High Communication skill
  • Flexibility to travel within and outside of Bangladesh.

Salary Range: Negotiable

Other benefits: Company Mobile phone, Health Insurance and others as per organization policy.

If you think you are appropriate for the position then please apply within this time frame.

Application Deadline: December 13, 2018