CAREER OPPORTUNITY AT MILVIK BANGLADESH
Position
Chief Medical Officer

Grade: Manager

Reports directly to: General Manager

Team size: Managing a pool of 60+ doctors (MBBS & Above) as a part of the doctor management team

Additional Job requirement:

  • Age: 27-40 years
  • Full time job
  • Both male & female candidates are encouraged to apply

Job Level: Mid to Senior level

About Milvik (BIMA Mobile): Milvik (brand name BIMA Mobile) is a world’s leading micro-insurance & health mobile tech player from Sweden. We operate in 15 emerging markets across Asia Pacific, Africa and Latin America, with 26 million subscribers registered to date. We launched operation in Bangladesh in 2012 and have successfully expanded by partnership with Robi. Milvik has been featured in The Economist, Wired, Financial Times and The Guardian and has won several awards including the MasterCard Foundation Global Prize and the FT Transformational Business Award. We are looking for a talented, intelligent and adventurous individual who thrives in a fast-paced environment.

Key Responsibilities & Scope of work

Medical teams Management-

  • Manage 24/7 teledoctor consultation operation with a pool of 60+ doctors
  • Maintain and improve service level (customer satisfaction) of 24/7 tele-doctor consultation
  • Manage the local Milvik medical team (doctors), Inspire and motivate them to ensure an engaged team which aims to deliver a high-quality service to customers.
  • Responsible for identifying good candidates for the medical team and in the hiring process (interviews)
  • Develop, monitor and improve key performance indicators of tele-doctor operation.
  • Responsible for hiring, training, coaching, motivating and oversee all health care providers (doctors) and support team
  • Closely work with mHealth business manager to develop & implement mHealth services medical contents
  • Liasing with the global mHealth CMO, senior management & local mHealth business teams for strategizing & implementing key mHealth initiatives in the market.

Process and Business development-

  • Help in the development and implementation of strategic initiatives around the tele-doctor and mobile health service as defined by management.
  • Help in the implementation of Milvik’s medical protocols. Develop and conduct other necessary trainings to medical team.
  • Supervise sales and marketing materials and scripts used in our tele-doctor service.
  • Provide clinical guidance, support and education to the management of the organization

Quality Assurance

  • Provide level 2 support to our doctors (in case of doubts or complications, the CMO should be available for consultation)
  • Closely work with Quality Assurance team to handle customer complaints and improve soft skills of doctors’ tele-consultation
  • Regularly review sample call recordings of tele-doctor consultations, evaluate, and give feedback/coaching to doctors.
  • Support Quality Assurance processes regarding our medical activities (monitoring of recorded calls, business intelligence from the data gathered in our system)
  • Assist with the development and implementation of health analytics
  • Proactively manage the service, looking for ways to continually improve the quality and efficiency of our service
  • Support the local management team in Governance, Risk and Compliance activities (e.g., credentialing, licensing, etc.)
  • Develop and implement strategic goals related to the quality improvement, management programs and accreditation standards.

Education Requirement/Experience / Knowledge Required

  • M.B.B.S from any reputed medical university/college.
  • Medical doctor with a current unrestricted license to practice in the country (BMDC)
  • Member of the local Medical Association.
  • Minimum experience 3-5 years where direct clinical experience (patient facing) of at least 3 years in hospitals or ambulatory centers (post Medical School; ideally post residency training).
  • Professional experience in tele-doctor service and/or mobile health services strongly preferred.
  • Strong understanding of business and service management preferred. A plus if he/she has had any management responsibilities in a clinical environment (e.g., head of department, leadership role in the emergency room, etc.)
  • Strong self-drive, passion and ownership to improve customer experience, service operation and innovation. Results-oriented and can take proactive actions to improve product and operation without guidance by senior management.
  • Tech-oriented. Has basic knowledge of common software.
  • Strong interpersonal and leadership skills: good communicator, passionate and engaging.  Work collaboratively.
  • Strong quantitative skills.
  • Ideally, a specialist in internal medicine, urgent medicine, intensive care, Family Medicine or infectious disease. But could also be a General Practitioner, provider he/she meets other requirements

Salary Range: Negotiable

OR

Interested candidates, please email your CV to job@bd.milvik.com with the subject line: “Application for Chief Medical Officer, Milvik Bangladesh Ltd.

Application Deadline: December 04, 2018

Company Information
Ambon Complex (12th Floor), 99 Bir Uttam AK Khandakar Road,
Mohakhali C/A, Dhaka-1212, Bangladesh