Job brief

We are looking for an Account Manager to create long-term, trusting relationships with our customers. The Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities.

Account Manager Responsibilities:

• Operating as the lead point of contact for any and all matters specific to your accounts.
• Building and maintaining strong, long-lasting customer relationships.
• Overseeing customer account management, including negotiating contracts and agreements to maximize profit.

What does an Account Manager do?

Account management responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders and preparing sales reports. Account Managers also answer client queries and identify new business opportunities among existing customers. In this role, you will liaise with cross-functional internal teams (including Customer Service and Product Development departments) to improve the entire customer experience. This position may require occasional travel.
A successful Account Manager should collaborate with our sales team to achieve quotas while keeping our clients satisfied and engaged with our products and services in the long-run.  

Responsibilities:

• Serve as the lead point of contact for all customer account management matters.
• Build and maintain strong, long-lasting client relationships.
• Negotiate contracts and close agreements to maximize profits.
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status.
• Collaborate with sales team to identify and grow opportunities within territory.
• Assist with challenging client requests or issue escalations as needed.

Requirements:

• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role.
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.
• Advanced MS Excel skills and excellent analytical and numerical skills.
• Experience delivering client-focused solutions to customer needs.
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
• Excellent listening, negotiation and presentation abilities.
• Strong verbal and written communication skills.

Skills and Qualifications:

• Account Management, Planning and Strategy, People Management, Understanding the Customer, Requirements Analysis, Planning, Inventory Control.

Educational Requirement:

• An ideal candidate should have BA/BS from any recognized university preferably in BBA/MBA majoring in Marketing from reputed university.

Experience Requirement:

• The applicants should have minimum 5 years working experience in the relevant field.

Additional Requirements:

• Sharp time management skills.
• Strong ethics, with an ability to manage confidential data.
• Good analytical ability, good communication skill in English - both written & verbal are must.
• Should have strong willingness to work under pressure.
• Ability to work with minimal guidance and independently grow existing accounts as well as pursue new accounts.