Metrohm Middle East Bangladesh is the Liaison office of Metrohm AG, Switzerland supporting customers in Bangladesh.  We are looking for a suitable candidate to join our team based at Dhaka to reinforce our support team and ensure customer satisfaction.

Qualifications:

• B.Tech. / M. Sc. in Electronics, Instrumentation, or related fields
• Minimum 5 years’ hands on experience in servicing Analytical instruments and/or electronic equipment, based on Chromatography / Spectroscopy techniques
• Proven knowledge of analog electronics, high voltage circuitry, laser technology and analytical instrumentation related techniques
• Excellent customer focus with ability to reliably respond to inquiries, communicate and interact with scientists/ QA /QC /R&D managers
• Strong English writing & communication skills is a must, with an ability to communicate complex technical issues in an easy to understand manner
• Working knowledge of computers systems, networking, hardware and software.
• Excellent organizational skills with ability to work independently, prioritize, multi-task, follow through, and meet deadlines within an entrepreneurial and customer-focused work environment.
• Ability and willingness to travel as required

Responsibilities:

• Build up a competent support team – for service and applications.
• Responsible for managing all aspects of Post sales customer relationship management and service support including installation, repairs, preventative maintenance, troubleshooting, training on instruments and application support.
• Organize and prioritize schedule in accordance with customer requirements to determine needs for immediate attention, onsite visits and remote assistance.
• Independently troubleshoot instrument onsite or via remote diagnostic software.
• Responsible for service contracts and maintenance agreements with customers, and ensuring that the targets set by the management are reached.
• Maintenance of service and calibration tools at the office.
• Plan on  resources / technical issues / spare parts / service tools
• Conduct regular team meetings for visit schedules, understand subordinates requirement and internal training needs.
• Communicate and work closely with service and support Centers.
• Perform other duties as requested by the management.