Key Responsibilities

• Plan, organize and monitor the day to day functions of Customer Services, Facility Management and General Administration.
• Direct and manage the team to provide efficient and effective services to both external and internal customers to meet fast growing business and operational needs of the Company.
• Introduce best practices, leadership, management principles and ensure adherence to Company procedures to achieve departmental goals and competitive advantages.
• Develop, customize and implement key operating guidelines on customer services and facility management.
• Coordinate with different business streams or divisions regarding overall Customer Services operations e.g. traveling, accommodation, transport, procurement, booking of meeting rooms/ show rooms, catering and event management.
• Resolve customer requests, questions and complaints frequently requiring analysis of situations to determine best use of resources.
• Develop strong working relationships with customers and deliver service standards to enhance service offerings.
• Uncover customers’ needs by asking appropriate questions/ collecting feedbacks and respond to customer needs in a timely manner with minimal supervision.
• Analyze statistical data to determine the level of customer services.
• Develop and implement new technology initiatives to increase service efficiency and improve customer satisfaction.
• Cultivate a continuous improvement mindset in the team to achieve desired results.

Requirements

• MBA from recognized university or Masters in any discipline. Post Graduate Diploma in Customer Service/Operations Management/ Hotel Management from reputed institute would be an added advantage.
• 10-12 years hands-on working experience in the relevant field.
• Candidate having extensive experience in customer services, general administration and facility management worked in any trading/liaison office would be given preference.
• Well-groomed with pleasant personality and customer-oriented mind set.
• Person should have full of passion in work, open mind, flexible and willing to take challenge.
• Team player with strong leadership, problem solving and decision-making abilities.
• Good communication and interpersonal skills
• Fluency in English Language and PC based applications.
• Able to work under pressure in a fast-paced multi-cultural working environment.

Salary Range : Negotiable

Benefits:

• Provided Fund
• Gratuity
• Annual Bonus
• Life, Personal Accident & Travel Insurance coverage
• Family medical reimbursement 
• Long Service Award 
• Free Lunch

Job Location : Dhaka

or

Send Your CV To bgdcareer@lifung.com

or

Suitable candidates are requested to submit their complete Resume along with a recent passport size photograph to: HR Department, Li & Fung (Bangladesh) Ltd. ABC Heritage, Plot # 2 & 4, Uttara C/A, Jashim Uddin Avenue, Sector 3, Uttara Model Town, Dhaka 1230, Bangladesh. Only short listed candidates will be called for interview. All the applications will be dealt with strict confidentiality.

Application Deadline: March 18, 2019