VACANCY ANNOUNCEMENT

Lakeshore Hotels, The leading Business Boutique hotel situated in the heart of Dhaka, is looking for a dynamic person to join in their winning team.              

Position: Manager - Front Office

Key Responsibilities:

• Maximizes occupancy and average rate at all time.
• Closely coordinates room availability with the Director of Sales.
• Maintain a good relationship with travel agents and tour operators.
• Coordinates with in-house Engineering and housekeeping to ensure that there is a maximum number of rooms available for sales at a given time.
• Answers inquiries pertaining to hotel policies and services.
• Handles guest complaints professionally.
• Arranges for special services.
• Ensures high standards of service at all time.
• Maintains good relationship with guests and staff.
• Reviews arrival lists and pre-set the VIP guests with GM and EAM.
• Makes decisions regarding over-booking based on the hotel policies and standards in consultations with EAM.
• Participates in yearly forecasting and budgeting with senior management.
• Observes and analyzes competitive hotels.
• Prepares reports as required.
• Supports and determines training programs and prepares an annual training plan. Works with Training Manager to have an active ongoing training plan in progress.
• Works with Reservations to assist the control of opened and closed dates, availability and condition of rooms and suites, and guest arrival patterns.
• Analyze revenue and expenses results monthly.
• Assists in recruiting and selecting staff.
• Reports to the senior management regarding to unusual events (revenue, occupancy and guest complaints).
• Ensure daily manager logbook is maintained.
• Reviews VIP and arrival lists.
• Monitors credit policies and audits daily credit report on guest rooms where needed.
• Holds monthly, staff meetings with minutes taken and submitted to concerned persons.
• Develops employee recognition programs for his/her operating areas.
• Complies with company policies and standards.
• Ensure a high quality of secretarial service at the Business Center.
• To be familiar with emergency procedures of the hotel.
• Performs other duties as assigned by supervisor.
• Interacting with clients, guests and VIPS in the lobby. Making sure guests’ are satisfied with the hotel services and provide immediate resolutions or assistances.

Administrative Responsibilities:

• Acknowledges and screens daily work schedule.
• Conducts daily briefing and de-briefing to heeds of concerned sections.
• Identifies and solve problems in a professional manner.
• Technical Responsibilities:
• Knows and understand the job description of all positions in his/her department and beware of others
• Recognizes good quality products and presentation.
• Maintains grooming standards for all personnel.

Commercial Responsibilities:

• Communicates effectively with guest, clients, business partners and employees.
• To be a good sales person to promote hotel’s image and businesses.

Human Resources Responsibilities:

• Coaches and counsels all staff when applicable.
• Evaluate objectively the performance of staff in his/her responsibilities.
• Motivates staff to grow within the company.
• Develops him/herself to be better manager at all times.

Job Requirement:

• Minimum education of Bechelor degree in Hotel Management or relevant discipline.
• Minimum 8 years in Front Office experience in a slimier capacity preferably in a 5 star class environment.
• Knowledgeable in Front Office Operations.
• Have excellent English Communication skills both in written and spoken.
• Possess professional disposition with excellent interpersonal skills.

Job Location: Gulshan, Dhaka

Perks:   Attractive compensation package for the right candidate.

Application Deadline: 31 July, 2018