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Job Opportunity at a Renowned Telecommunication Service Provider

We are a fast growing telecommunication infrastructure support provider, operating with the state of the art technology. We have presence throughout the country through our network and services.

Job Title: Head of NOC

Department: Network Operations Center

Essential Job Responsibility:

• Leading a team of NOC engineers to support organizational operations & Services.
• Conduct strategic analysis, select and implement strategy for NOC.
• Lead the escalation process for resolving network and systems events affecting customers.
• Take ownership of major incidents in the network.
• Ensure that all levels of network maintenance and support are utilized correctly and in a timely manner in line with contractually agreed service levels.
• Manage communication flow of trouble tickets among the several competence groups in Network Operation.
• Manage the implementation/development of relevant O&M processes.
• Interface with planning and implementation team to handle end Customer Complaints and resolve in collaboration with Operations group.
• Support management to deliver regular reports on SLA activity and quality.
• Implement new tools to improve alarm/fault correlation and thus increase operational efficiency.
• Ensure that the change management process is enforced in its full form and force.
• Coordinate cross-functional technical support to meet operational challenges and unforeseen events.
• Utilize and optimize resources and increase functional productivity & efficiency.
• Manage cross functional activities and design or improve existing process & procedures.
• End to End fault management and ensure network and service availability.
• Develop team competence and achieve higher level of operational efficiency.
• Motivate employees, ensure enough challenges and achieve organizational goals.
• Manage and establish good interaction with other parts of the organization.
• Involvements in different projects throughout the organization.

Knowledge, Skills & Abilities

Educational Requirements:

• BSc Engineer in EEE/ECE/CSE from any reputed UGC approved University.
• MBA will be preferable.

Experience Requirements:

• Minimum 8-10 years’ experience in related field.
• Experience in the following area(s) will be added advantage:
• NOC/SOC, Telco Operations and Maintenance.

Additional Job Requirements

• Ability to work under extreme pressure.
• Excellent communication skill.
• Ability to create a performance oriented team environment.
• Customer oriented.
• Leadership capability.

Job Location: Dhaka

Apply Instruction

Candidates possessing above attributes and enthusiasm are encouraged to apply and are requested to send CV with color photograph, full contact details and cover letter clearly mentioning relevant qualification, experience and competiveness for the position to ict.hrhunt@gmail.com Name of the position and department must be mentioned in the subject line. Candidates having experience in working in telco/foreign telco’s for a significant period of his/her career will have preference.

Application Deadline: November 30, 2017