Assistant Production Manager - BPO Industry

A leading BPO industry is inviting applications from experienced assistant production manager who will lead a group of professionals efficiently.

Job Responsibility

• Being an Assistant Project Manager, ensures that all processes run smoothly and meet standards.
• Manage & ensure program(s) productivity, quality and customer satisfaction/client performance objectives are met and performed in an efficient manner.
• Establish production standards of efficiency, minimum wastages and maximum utilization of resources.
• Tracking performances of the team members and suggesting areas of improvements, facilitating & imparting training and monitoring the improvements on a continuous basis and implement action plans to address deficiencies.
• Supervise production processes to ensure implementation of company standards based on Six Sigma
• Ensure all positions are staffed appropriately to meet client requirements
• Hold regular team meetings with direct reports to review previous day/week/month program performance and provide guidance regarding future performance in order to continuously improve results.

Education:

• Bachelor’s Degree in Business or other related major or equivalent relevant work experience required.
• 8 years related operations experience required, inclusive of at least 2 years supervision experience. 4 years related operations experience preferred.
• Prior management experience in a BPO company environment within the Business Process Outsourcing industry is desired.
  

Others:

• Good to have PMP certification & understanding of Six Sigma processes
• Strong knowledge of BPO industry will be given preference.
• Ability to motivate and inspire a group of employees to achieve performance goals.
• Excellent judgment, reasoning, and problem solving skills
• Should have excellent leadership skills, advanced communication skills, and an aptitude for strategic thinking.
• Communicate with overseas clients over Phone, by IM and e-mail daily as routine work

Application Deadline: October 30, 2014