The company is the leading authorized importer and distributor of several automobile brands in a South Asian country.  Brands represented include Land Rover, Nissan, Hyundai and SsangYong. The business has been the market leader for the past decade and collectively accounts for over 50% of new cars sold each year in the country.  The company employs over 400 people.

Job Title: Assistant Manager – Customer Service Department

Responsibilities

• Receiving customer complaints and follow-up.
• Coordinating with the Service Manager if a service complaint is found and then taking necessary actions to solve the problem.
• Collect service invoices from workshop's Accounts Department /Internal DMS.
• Phone calling the customers to ensure the satisfaction level after the service rendered.
• Coordinating with the sales team if a complaint is found regarding overall sales process.
• To work as a Relationship Manager between Sales & Service Departments.
• Conducting Customer Satisfaction Survey (CSS survey) for Sales and Aftersales Service Departments.
• Generating monthly CSS Survey Report for both Sales and Aftersales Service Department.
• Reporting to the immediate supervisor regarding customer complaints.
• Preparing and updating Customer Database to contact with the customers via power SMS / phone calls etc.
• Assisting overall CRD's work process.

 Required Qualifications & Experience

• BBA / MBA / Graduation in any Discipline. Minimum 02 (Two) Years.

Salary and Other Benefits:

• Attractive compensation packages for the deserving candidates.

Candidates fulfill the above mentioned requirements are encouraged to send their CV along with a cover letter & recent passport size color photograph on/before October 26, 2017 marking the name of the position applied for on the top of the envelope to the following address:

Human Resources Department