Job Description
Position
Executive
Division
IT
Location
Dhaka
Role Objectives
  1. To support existing infrastructure and perform other regular support activities to ensure effectiveness.
  2. Support to implement infrastructure projects and helps to meet foundation goals.
  3. To respond 1st Line Help Desk calls and planned work requests. To manage such items through to resolution or escalate them to another member of the team or the Infrastructure Manager.
  4. To liaise with external suppliers and support agencies for the ongoing support and maintenance of relevant hardware and software.
  5. To ensure that all work and changes are performed in such a way as to minimize all disruption to existing business use.
  6. To perform activities in a productive, timely and effective manner.
  7. Communication with the vendors in a effective and professional way.
 
 
Responsibilities
Desktop/Laptop
Install New Desktop O/S
Configure the machine
Configure the users account
Install required bundle software’s
USB data communication restriction
Antivirus setup
Delivery the machine to the users
Users profile login
Mail configure to that users profile
Communication with the vendor for H/W support
Software Problem Maintenance
Microsoft Office package Support
Other various types software problem support
   
Printer
New printer setup
Driver Setup
Tonner & Cartridge install
Maintenance
Network Configure
Connect the printer with print server
Communication with the vendor for H/W support
Manage Print Server
   
Key Interfaces
Internal

  All divisions, sub divisions and units of      the company
External

  Local Vendor
Sister concern
Desire Profile
Education

  Degree in Computer or Relevant Degree
Experience

  Total 1-3 years
Competencies
Behavioural

  Customer service
Team work
Quality
Integrity
Communication skills
Relationship Building
Decision making
Presenting Information
Ownership
Interpersonal skills
Technical & Functional

  IT Infrastructure knowledge
Basic Network skills
Advance computer skills
Report writing skills
Advance Skills on computer peripherals
Advance knowledge of computer
     hardware & peripherals
Any type of remote device support skill
IT Stock Maintain
IT Inventory Maintain
User and Vendor manage skills
 
 
Application Deadline: January 08, 2015