International Office Machines Limited (IOM) (www.iomtld.com) is one of the leading Business Automation and Information Technology Solution providers in Bangladesh. Since its inception in 1975, IOM strives to serve its customer with state of the art Technology and global service quality.

IOM is looking target oriented individual who is willing to build career as Market and Industry Expert dealing with brands like NEC (www.nec.com) and Toshiba (www.toshiba.com.sg) products and solution. The name and job description of the current position open for recruitment is as follows:

KEY RESPONSIBILITIES:

• Accountable for delivery of Operational Excellence in support of the Account Management Strategy
• Oversee the delivery of contracted services according to contract terms, as well as the customers’ satisfaction with those services.
• Lead the account team in identifying and delivering value to the customer.
• Expand the range of services offers the customer, increasing the services offering employed in the customer’s operation.
• Manage various internal processes required to service and deliver IOM’s capabilities to the clients
• Deploy service solutions that meet agreed upon Standards of Performance (SOP) and Statements of Work (SOW)
• Partner with the Sales Team and Technical Team to strategize the account relationship.
• Support the Revenue & Retention strategies to enable profitable growth.
• Participate in account reviews. Partner with Technical Team to establish the account communication process, People Management
• Provide leadership and direction to Support Team
• Accountable for the development, recognition, and retention of team members 

FINANCIAL RESPONSIBILITY

• Manage P&L targets and operating budget for the account(s).
• Responsible for account growth service offerings
• Achieve business objectives, identify and resolve shortfalls and issues.
• Provide leadership to achieve positive Customer Experience
• Focus on improving  day-to-day and future performance related to technical responsibilities and capabilities

SPECIFIC JOB REQUIREMENT:

• Experienced in Customer Service Management
• Industry know how on Digital Multifunction Printers
• Technical knowledge on these product is added advantage
• Ability to motivate clients to achieve business objective
• Willing to travel both in country and outside country intensively.

Please send your detail CV with recent photography and a cover letter to: International Office Machines Ltd. Green Orlando (7th floor), 42/4 Progoti Shoroni Road (Near Nadda bus stand), Baridhara, Dhaka or Email: career@iomltd.com. Only short listed candidate will be called to Team evaluation and interview. Please send your CV on or before 7th August 2014

Or

Application Deadline: 7 August, 2014