IDLC Asset Management Limited (AML) was incorporated in Bangladesh on November 19, 2015 as a private limited company under the Companies Act, 1994. The registered office of the company is situated at South Avenue Tower (5th Floor), House No. 50, Road No. 3, 7 Gulshan Avenue, Dhaka-1212, Bangladesh. It is a wholly-owned subsidiary company of IDLC Finance Ltd. Bangladesh Securities and Exchange Commission (BSEC) awarded the asset management license to IDLC Asset Management Ltd. (AML) on June 7, 2016.

IDLC Asset Management Limited (AML) is now looking for capable, confident and enthusiastic individuals, interested in embarking on a long-term career that will not only be challenging and but also very rewarding with competitive compensation package and offer fast growth prospects.

Position: Senior Executive Officer/Assistant Manager - Customer Relationship Management

No. of Vacancies:  1

Job Description / Responsibility

  • Co-ordinate with the internal stakeholders to ensure the desired customer experience at all the stages
  • Track customers’ stage and inform what it may require to motivate them to move to the next levels up to conversion / on-boarding
  • Generate all required MIS and actionable insights to take business decisions
  • Recommend, justify and budget a fitting Customer Relationship Management model for mutual funds
  • Formulate Internal Customer Services Guidelines for IDLC AML from customer perspectives that leads to customer excitement and as a result in advocacy of IDLC AML products & services
  • Generate the required reports on customer services to have a constant visibility of the quality of services AML customers are getting

Job Nature : Full-time

Educational Requirements (minimum)

  • Candidates should have minimum Bachelor’s degree in any discipline with a minimum CGPA of 3.0 on 4.0 point scale from reputed UGC approved university.

Experience Requirements: Minimum Three (03) years hands on experience in the relevant field

Additional Job Requirements

  • Superior competence in MS-Office suite
  • Very good interpersonal and communication skills in both Bengali and English

Job Location: Dhaka

Other Benefits

  • IDLC promotes workplace equality through transparent recruitment practices, fair appraisal processes, attractive remuneration package, equal career prospects and training opportunities for all its employees irrespective of gender, age, race, religion, ethnicity or disability.
  • Qualification, skills and competency form our basis for nurturing talent.
  • We are proud to state that favorable job responsibilities and adequate maternity benefit policies are increasingly attracting greater participation from female employees in the IDLC family.

Interested candidates are requested to

Application Deadline: May 21, 2017

Any form of solicitation will result in candidates being disqualified.