Vacancy
01

Job Responsibilities

• Answer client / bookers questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants etc.)
• Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
• Responsible for coordinating internally with the sales & marketing team.
• Generating reports, preparing proposals, collections details, coordinating with clients & suppliers.
• Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, banquet event orders.
• Gather materials and assemble information packages (e.g. brochures, promotional materials, sales demo kit, welcome kit, souvenir etc.).
• Generate group and/or corporate leads through internet prospecting, networking, and telemarketing.
• Manage and maintain sales executives and managers schedules, appointments and travel arrangements.
• Interaction with client in regards to leads, hotel needs and client travel.
• Meets with clients in the absence of the Sales Managers to effectively and professionally convey details of the sale to the client.
• Perform hotel site tours with potential clients.
• Design, upload, extract and maintain customer databases.
• Create and manage Company and Travel Agent profiles on the property management system.
• Utilizes efficient sales strategy for the maximization of hotel revenue.
• Ensures all documents produced by the Sales Department (i.e. , contracts, rooming lists, proposals) are completed accurately and on time.
• Respond to complaints from customers and give after-sales support when requested.
• Ensure the adequacy of sales-related equipment or material are available at all times.
• Updating social medias like twitters, facebook and etc.

Educational Requirements

• Bachelor of Business Administration (BBA), Diploma in Hotel Management
• Diploma or degree in business management, Good computer skills; proficient in the use of Microsoft Office (Word, Excel, PowerPoint, Access) and Knowledge of sales and marketing modules like Delphi, Opera S&M, Protel S&M etc.

Experience Requirements

• At least 2 year(s)
• The applicants should have experience in the following area(s):
  Customer Service
• The applicants should have experience in the following business area(s):
  Hotel

Additional Requirements

• Age at most 24-34 years
• Both males and females are allowed to apply
• Must be fluent in English.
• Should assist in selling guest rooms, catering services and banquet facilities as directed by the Sales Manager.
• Conducting research, preparing statistical reports, collecting and processing sensitive data, resolving guest issues and also perform clerical functions.
• Speak with others using clear and professional language.
• Prepare and review written documents accurately and completely.
• Working knowledge of standard office administrative practices and procedures.
• Excellent customer service skills.
• Able to effectively communicate in English, in both written and oral forms.
• Be friendly, customer centric, smile and able to work in a team environment.

Employment Status
Full-time

Job Location
Anywhere in Bangladesh

Salary
Negotiable

Apply Instruction:

Or

Send your CV to the address below:
Hotel Elaf International
Plot # 52, Block-B,
Sugandha Point, Kolatoli, Cox's Bazar.

Application Deadline: 21 March, 2019