Job Responsibilities

• To oversees the entire Front Office operation to maintain high standards.
• Evaluate levels of guest satisfaction and monitor trends with a focus on continuous improvement.
• Ensure 100% Guest recognition.
• Maximize room occupancy at the best possible rates, using up-selling techniques to promote hotel services and facilities.
• Set departmental objectives, work schedules, budgets and policies and procedures.
• Monitor the appearance, standards and performance of the Front Office team members with an emphasis on training and teamwork.
• Ensure team members have current and up-to-date knowledge of hotel products, services, pricing and policies.
• Promotes knowledge of the local area and trains team members to ensure engagement and learning are continuous.
• Maintains good communication and working relationships with all hotel departments.
• Monitors and maintain staffing levels to meet business demands.
• Manages staff performance issues in compliance with company policies and procedures
• Recruits only the best for the hotel and department.
• Ensures compliance with hotel security, fire regulations and all health and safety legislation.
• Acts in accordance with policies and procedures when working with front of house equipment and property management systems.
• Assists with other departments as necessary.

Educational Requirements

• Diploma or Graduation in Hotel Management.
• Graduation or Masters from any reputed University in any discipline.

Experience Requirements

• At least 5 year(s)
• The applicants should have experience in the following area(s):
  Guest Relation, Front Office, Reservation
• The applicants should have experience in the following business area(s):
  Hotel, Resort

Additional Requirements

• Age at most 34 years
• Both males and females are allowed to apply
• Excellent knowledge of the English language is mandatory as well as the ability to speak, read and write clearly.
• Must be able to listen, read and/or write instructions, memos, short Correspondences and messages.
• Computer proficiency for regular work like MS office, email etc.
• Clear operational concept on Hotel PMS.
• At least 1 years experience in similar position at any reputed Hotel.

Compensation & Other Benefits

• Lunch Facilities: Full Subsidize
• Salary Review: Yearly
• Festival Bonus: 2(Yearly)
• Attractive salary package with lucrative benefits will be offer to the deserve candidate.
• Free accommodation

Employment Status
Full-time

Job Location
Cox’s Bazar

Apply Instruction:

Send your CV to the address below:
Hotel Elaf International
Plot # 52, Block-B,
Sugandha Point, Kolatoli, Cox's Bazar.

Application Deadline: 21 March, 2019