As a service provider with worldwide operations in the field of international cooperation for sustainable development, Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH works together with its partners to develop effective solutions that offer people better prospects and sustainably improve their living conditions. GIZ is a public-benefit federal enterprise and supports the German Government as well as many public and private sector clients in a wide variety of areas, including economic development and employment, energy and the environment, and peace and security.

For the team of our Rule of Law programme, we seek applications from suitable candidates for the position of IT Operational Officer”.

Job Location: Dhaka (with field visit)
Contract Duration till:
June 30, 2021
Possible Contract Starting Date: June 24, 2018
Number of Position: 01

A. Responsibilities

The IT Officer provides support in

  • Dealing with all questions arising in this area
  • Identifying relevant problems and issues and assisting in formulating implementation-oriented solutions
  • Further developing instruments and assisting in introducing innovation and change
  • Managing knowledge by disseminating and documenting know-how, experience and information
  • Deputize the Network Administrator in all aspects of network management duties as and when required
  • Ensures implementation and follow up on the GIZ IT standards, policies and protocols

The IT Officer performs the following tasks:

B. Tasks

1. Hardware

The IT Officer

  • Assists in purchasing and maintaining hardware (notebooks, printers, digital cameras, scanners, servers and all PCs) in accordance with current GIZ standards
  • In consultation with management, helps purchase and improve hardware and networks, assists with testing new hardware systems, and identifies options for upgrading existing systems and peripherals
  • The installation & configuration of routing and switching equipment
  • The installation & configuration of system/application software as required on client PC
  • Remote troubleshooting and fault finding if issues occur upon initial installation

2. Software

The IT Officer

  • Helps maintain required GIZ standard software (e.g. Electronic Cashbook, MS Office, WinPACCS Cost Control, SAP)
  • Helps update and purchase new software
  • Helps regularly update antivirus software
  • The basic configuration of firewalls

3. Internet, websites

The IT Officer

  • Assists with website maintenance
  • After consultation with management, makes necessary modifications to the existing home page

4. Server Administration and Operation

The IT Officer

  • Support in establishing the networking environment by designing system configuration, directing system installation, defining, documenting and enforcing system standards
  • Deputize the Network Administrator in maximizing network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimization
  • Support in undertaking data network fault investigations in local and wide area environments, using information from multiple sources
  • Assist securing network systems by establishing and enforcing policies, and defining and monitoring access
  • The support and administration of firewall environments in line with IT security policy
  • Support in reporting network operational status by gathering and prioritizing information and managing projects
  • Upgrading data network equipment to the latest stable firmware releases
  • Data-centre operation (HVAC and Power system, Access Control, Networking, Management, Server hardening and Data Integrity)

5. Operational support

The IT Officer

  • Helps install and maintain the local area network (LAN)
  • In consultation with management and within the limits of his/her authority to act, consults with suppliers to ensure that the network, telephone system and computer hardware function properly
  • Incorporates market developments on relevant IT issues on his/her own initiative

6. General tasks

The IT Officer

  • Carries out and ensures general administration of the entire IT system
  • Backs up data and safeguards the system against hackers
  • Resolves all computer and internet problems, prepares all the necessary information and provides phone support
  • Ensures an IT emergency service
  • Assists in advising on IT projects
  • Maintains a list of all hardware and software systems, and updates this to reflect changes
  • Documents the installation and settings on the server and on all computers.
  • Liaising with project management teams, third-line engineers and service desk engineers, ISP, on a regular basis

7. Other duties/additional tasks

The IT Officer

  • Performs other duties and tasks at the request of management

C. Required qualifications, competences and experience


  • BSc/MSc in IT
  • Familiarity with IT hardware and the software used, IT network systems, database software, GIZ intranet and a basic understanding of specific GIZ software (SAP, APS, AMS, WinPACCS, etc.)
  • A solid background in project work and ability to work autonomously, take initiative and pro-active. Should be efficient in meeting commitment, observing deadlines and achieving results.
  • Strong analytical and communication (spoken, written, presentational) skills, including ability to summarize and clearly present complex issues. Fluent in English and Bangla.
  • Strong ability to work in a team and be supportive to other efforts and work
  • Linux/Windows based server operation and NAS configuration
  • Basic idea on PHP/MySql, NGINX, Linux/Windows server OS, Caching server, Load Balancer, DB Replication, SSL/TLS encryption, VPN, Central Log Management System, NAGIOS , Node.JS
  • Clear understanding of online/offline backup system (Windows/Linux box)
  • Sound Knowledge on Virtual Machine Technology (Vmware, VirtualBox, Hyper-V)

Professional experience

  • Minimum of 2 years’ experience in this area

Other knowledge, additional competences

  • Outstanding working knowledge of ITC technologies (related software, phone, fax, email, the internet) and computer applications (e.g. MS Office)
  • Willingness to upskill as required by the tasks to be performed – corresponding measures are agreed with management
  • Professional Certification (CCNA, MCSA, MCSE, RHCE) will be considered added advantage


We only accept electronic applications.
If you meet the above requirements You can apply through the link below.

Last Date of Application: May 27, 2018

No phone calls please. Only short-listed candidates will be contacted.
All applications will be treated according to the merit and with strict confidentiality

GIZ is an equal opportunity employer.
Women and impaired persons are especially encouraged to apply and they will be selected in case of equal qualification with other candidates.