FM Institute, Dhaka, Head Office

Job Title - Senior Officer, Customer Service

Type of Job- Full time

Number of Vacancy- 3

Job Description:

• Serve customers face to face and over phone and answer their queries with empathy, pro-activeness and in a professional manner. 
• Actively sell the English courses and books of FM Institute to walk-in and over-the-phone customers at the Centre to increase revenue.
• Act as the Centre Manager and manage the entire Centre’s operations including customer service, teaching and classrooms, security, finance, problem solving, etc. 
• Report to senior management on a regular basis with updates and inform in case of any urgency.
• Promote FM Institute’s English courses and books in the local area especially in the nearby schools, colleges, universities and offices to increase sales.
• Resolve any issues in the Centre with utmost sincerity and report to senior management as required.
• Provide highest efforts to give top quality customer service and ensure sales at all times.

Job Requirements:

• Graduate in any discipline
• Around 2 years of customer service or sales experience
• Experience in managing center, unit or team
• Ability to manage different types of people efficiently
• Ability to resolve different issues effectively
• Capable of convincing people
• Computing skills
• Fast typing skills

Salary:

• Monthly BDT. 12000 for first 3 months during probation period, then BDT. 15000 after 3 months upon confirmation.

Job Location:

• Mirpur
• Jatrabari
• Rangpur

Application Procedure:

Please send your CV to hr.fminstitute@outlook.com by 28 February 2019, 05:00 p.m.