FM Institute, Dhaka, Head Office
Job Title - Customer Service Manager
Type of Job- Full time
Number of Vacancy- 6
Job Description:
- Serve customers face to face and over phone and answer their queries with empathy, pro-activeness and in a professional manner.
- Actively sell the English courses and books of FM Institute to walk-in and over-the-phone customers at the Centre to increase revenue.
- Act as the Centre Manager and manage the entire Centre’s operations including customer service, teaching and classrooms, security, finance, problem solving, etc.
- Report to senior management on a regular basis with updates and inform in case of any urgency.
- Promote FM Institute’s English courses and books in the local area especially in the nearby schools, colleges, universities and offices to increase sales.
- Resolve any issues in the Centre with utmost sincerity and report to senior management as required.
- Provide highest efforts to give top quality customer service and ensure sales at all times.
Job Requirements:
- Graduate in any discipline
- Around 2 years of customer service or sales experience
- Experience in managing center, unit or team
- Ability to manage different types of people efficiently
- Ability to resolve different issues effectively
- Capable of convincing people
- Computing skills
- Fast typing skills
Salary:
- 12,000/- (negotiable)
- 5% commission on profit
- Other additional commissions
Job Location:
- Farmgate
- Jatrabari
- Narayanganj
- Munshiganj
- Rangpur
- Mymensing
Application Instructions:
- Please be present with your CV at 9 am sharp on 1st February 2019.
- Candidates must attend a seminar on FM Method on the said morning.
- The seminar will be followed by a viva.
Address- FM Institute, FM Tower, 1/1-A East Rajabazar, Farmgate, Dhaka-1215
Phone- 9130290, 01730050200 |