enroute is a leading business process outsourcing firm with complete solution for business growth with its unique approaches to problem identification, concept development and world class execution of diverse services. Enroute is seeking applications from hardworking, sincere and cheerful individual for its new venture with one of the largest and reputed Infrastructure solution providing Company in the world.
Job Announcement
Job Title: Service Agent (Customer Care Center)
No. of Vacancies: 33
Job Location: Rangamati, Khagrachari, Chittagong, Shitakundo , Cox'sbazar, Paltan (Dhaka), Khulna, Jessore, Faridpur.
Job Description:
- Perform all Front Desk Activities on Daily basis and Maintain quality Customer Service. And Complete Activation related tasks and ensure all sorts of Provisioning jobs.
- Satisfy customer needs and Fulfillment of customer’s queries with latest products, benefits and process.
- Maintaining Complain Management System tools while receiving customer complaints to track and resolve promptly. Coordinating with IT and TECH to query customer complaints
- Maintaining Daily and Monthly Activity Report & Assisting by Service Manager.
- Day to day follow up the RSP services and find out the Risk in terms of quality assurance.
- Collect the MSISDN no from RSP & make call to get feedback of their service as well as frequently visit the different RSP to get feedback from customers by personal interaction.
- Promoting Mobile Financial Services (MFS) current and new as per the direction
Educational Qualification:
- Business graduate from a reputed national/foreign university with adequate GSM Knowledge
Job Requirements:
- Experience in related field 1 year (preferable)
Additional Requirements:
- Skilled/ adequate knowledge in Customer Service Management
- Excellent operational and leadership skills
- Good command in verbal and written communication
- Possesses problem solving, analytical ability.
Salary: 13,750 per month & yearly Festival Bonus |
