Hong Kong Dragon Airlines Limited (DRAGONAIR) is a multiple award winning airline that is also a member of the Cathay Pacific Group. We provide premium services to international travelers and together with our sister airline Cathay Pacific, we offer passengers seamless connections to over 170 destinations worldwide via our hub in Hong Kong. We are now looking for enthusiastic and dynamic candidates to fill the position of Supervisor at the airport.

Customer Services Supervisor - Dhaka

Responsibilities:

  • Manage flight operations including check-in, loading, boarding, and arrival services to ensure
    smooth handling of Dragonair customers, proactively prevent and manage flight disruption.
  • Manage and supervise the Ground Handling Agents as well as the Dragonair airport team to
    ensure synergy between the teams.
  • Ensure consistent standard of result in port performance by proactively engaging the team in a service culture.
  • Manage various suppliers such as fuel farm, Government agencies, regulatory bodies, caterer and internal customers to ensure cost is effective and productively assist with the port budget.
  • Provide and believe in 'Service Straight From the Heart' concept and be the ambassador for KA/CX.
  • Represent the Airport Services Manager (ASM) in airport and operational activities as required.
  • Identify and create and service opportunity from adverse situations such as baggage mishandling, disruption.
  • Ensure repeat customers by providing consistent and proactive services.
  • Coach and develop the team, identify the training needs in self as well as team members.
  • Appreciate talent and encourage efforts to continuously do better in terms of basics such as On Time Performance,Baggage handling and zero ramp and minimum service discrepancy.
  • Dealing with change, ambiguity and assist and nurture the team to move forward.
  • Independently able to handle the port in absence of ASM.
  • Willing to put in extra effort to be a team member and leader.
  • Demonstrate leading by example attributes.

Requirements:

  • 3-5 years firsthand experience working in foreign airlines, possibly at a supervisory capacity with exposure to Loading Management, Check-in, Emergency & Accident drill.
  • Ability to demonstrate high level of leadership qualities.
  • Excellent inter personal and communication skill (speaking, listening, reading and writing).
  • Friendly, accommodating, and easy going personality. Adaptable to change.
  • Must be willing to work night shifts and odd hours.
  • Decision making skill that results in win-win out come / situations.
  • Willing to work with tight deadline and under pressure.
  • Able to work independently as well as in a team environment.
  • Strong analytical and problem solving skill.
  • Willing to shoulder additional work according to flight situations, budgeting, and audits.
  • Has the right of residence/work permit for Bangladesh.

Interested candidates are requested to email application with a cover letter and a detailed CV to southasiahr@cathaypacific.com, marked to the attention of Personnel Manager - South Asia.

Applications must be received before 31st March 2013. Eligible candidates will be contacted for further selection process. Telephone and/or personal enquiries shall not be entertained. Any persuasion shall be considered reason for disqualification.