Post:
Call Center Executive Female/Front Desk Executive

No. of Vacancies (06) Six

Job Description / Responsibility

• Setting and meeting performance targets for speed, efficiency, sales and quality
• Managing the daily running of the call center
• Liaising with supervisors, team leaders, operatives and third parties to gather information and resolve issues
• Maintaining up-to-date knowledge of industry developments and involvement in networks
• Monitoring random calls to improve quality, minimise errors and track operative performance
• Reviewing the performance of staff, identifying training needs and planning training sessions
• Recording statistics, user rates and the performance levels of the center and preparing reports
• Handling the most complex customer complaints or enquirers
• Organizing staffing, including shift patterns and the number of staff required to meet demand
  Coaching, motivating and retaining staff and coordinating bonus, reward and incentive schemes
• Forecasting and analyzing data against budget figures on a weekly and/or monthly basis
• Improving performance by raising efficiency of the total Team

Job Nature: Full-time

Educational Requirements:  BBA/ MBA from any reputed university

Experience Requirements:

• 2 to 5 year(s)
• The applicants should have experience in the following area(s):
  Call Centre Supervision/Management, Call Centre Training, Online (web/e-mail) Support, QC (Quality Control) of Customer Service

Additional Job Requirements:
Smart/Able to work under pressure/Able to lead Team/Sincere

Job Location: Dhaka (any branch)

Salary Range: Negotiable

Other Benefits: As per company policy.

Or Send your CV to:
hr@diamondworldltd.com

Application Deadline: 20th February, 2018

Company Address:
Diamond World Ltd.
Corporate Office: 68/1, Gulshan Avenue,
Gulshan-1, Dhaka- 1212.
web: www.diamondworldltd.com

Business: Diamond, Gold & Platinum Jewellery Business